Live Chat Specialist - Work From Home

Job Description:

Freeport-McMoRan is seeking a talented and motivated Live Chat Specialist to join our team. This is a part-time, work-from-home position based in Washington, D.C., US, suitable for entry-level individuals with at least 1 year of experience.

As a Live Chat Specialist, you will be responsible for providing exceptional customer service through chat support to our clients. Your main duties will include responding to customer inquiries in a timely manner, assisting with product information, resolving issues, and ensuring customer satisfaction. You will need to exhibit resilience and adaptability to handle a variety of customer interactions and situations effectively.

Requirements:- Resilient and adaptable personality traits- Strong communication skills- Emotional intelligence to understand and respond to customers' needs effectively- Ability to work independently and remotely- Proficiency in typing and navigating online chat platforms- High school diploma or equivalent

Responsibilities:- Respond to customer inquiries via live chat in a professional and timely manner- Provide accurate information about products or services to clients- Resolve customer issues and complaints efficiently- Offer solutions and recommendations to improve customer experience- Maintain a positive attitude and ensure customer satisfaction- Collaborate with team members to provide consistent support

Benefits:- Medical coverage- Travel and spending expenses reimbursement- Paid sick leave

Working Environment:At Freeport-McMoRan, we value a positive and inclusive work environment. As a Live Chat Specialist, you will have the opportunity to inject a sense of joy and vibrancy into your work while providing top-notch customer service to our clients.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Freeport-McMoRan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.