Live Chat Specialist - Work From Home

Job Description:

Avon Products is seeking a dedicated and energetic Live Chat Specialist to join our team on a part-time basis. This position offers the opportunity to work remotely from home, providing flexibility for the right candidate. The Live Chat Specialist will play a key role in delivering exceptional customer service through online chat interactions.

Responsibilities:- Engage with customers through online chat to provide assistance, answer questions, and resolve issues in a timely and professional manner- Utilize persuasion techniques to guide customers towards making a purchase or signing up for services- Maintain a high level of attention to detail when inputting customer information and processing orders- Collaborate with team members to ensure a seamless and consistent customer experience across all channels- Stay up to date on product knowledge and promotions to effectively communicate with customers- Handle customer complaints or escalations with empathy and a solutions-oriented approach

Requirements:- 3 years of experience in customer service or a related field- Energetic and dedicated personality, with a passion for delivering exceptional service- Strong attention to detail and ability to multi-task effectively- Persuasion skills to encourage customers to take desired actions- Proficiency in using online chat platforms and customer relationship management software- Excellent communication skills, both written and verbal

Benefits:- Remote work flexibility- Profit sharing opportunities- Training and professional development programs

Working Environment:At Avon Products, we prioritize quality in all aspects of our work, products, and services. We value innovation and creativity, and strive to create a supportive and collaborative environment for our team members to thrive.

Deadline to Apply:Interested candidates are encouraged to submit their applications by May 18, 2024.

Equal Opportunity Statement:Avon Products is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and are dedicated to promoting equality and fairness in our hiring process.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.