Live Chat Specialist

Job Description:

Boeing is seeking a motivated and driven Live Chat Specialist to join our team in Indianapolis, Indiana. As a part-time Associate Level position, the Live Chat Specialist will play a crucial role in providing exceptional customer service through our live chat platform. The ideal candidate will have at least 2 years of experience in a customer service or similar role.

Responsibilities:- Respond to customer inquiries and provide support through the live chat platform- Assist customers with product information, troubleshooting, and order processing- Resolve customer complaints and issues in a timely and professional manner- Collaborate with other team members to ensure consistent and exceptional customer service- Utilize emotional intelligence and critical thinking skills to assess customer needs and provide appropriate solutions- Monitor chat queues and respond to customer inquiries promptly- Maintain accurate and detailed records of customer interactions

Requirements:- 2 years of experience in a customer service or similar role- Strong communication skills, both written and verbal- Excellent problem-solving abilities- Ability to work in a fast-paced environment- Driven and motivated attitude- Strong emotional intelligence and critical thinking skills- Ability to work part-time hours- High school diploma or equivalent

Benefits:- Vision insurance- Remote work flexibility- Life insurance

Working Environment:At Boeing, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Live Chat Specialist, you will have the opportunity to make a positive impact on our customers' experience and contribute to the success of our company.

Deadline to Apply:Please submit your application by May 7, 2024.

Equal Opportunity Statement:Boeing is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.