Job Description:
GameStop is seeking a dynamic and customer-focused Live Chat Representative to join our team in San Antonio, Texas. As a part-time Associate Level position, the Live Chat Representative will play a vital role in providing support to our customers through online chat channels. This position requires a minimum of 3 years of experience in customer service or a related field.
Responsibilities:- Engage with customers in real-time via live chat to address inquiries, resolve issues, and provide product information- Provide exceptional customer service by responding promptly and professionally to customer queries- Utilize decision-making skills to handle customer escalations and find effective solutions- Demonstrate creativity in problem-solving to improve the overall customer experience- Collaborate with other team members to ensure a seamless customer service experience- Meet and exceed performance metrics related to customer satisfaction and response times- Contribute to the overall positive and energetic work environment at GameStop
Requirements:- Motivated and dedicated individual who is passionate about delivering excellent customer service- Strong decision-making skills and ability to think creatively to resolve customer issues- Excellent written communication skills and ability to multitask in a fast-paced environment- Previous experience in customer service or related field is required- High school diploma or equivalent is required; associate's degree preferred- Proficiency in Microsoft Office and other relevant software applications- Must be able to work flexible hours, including evenings and weekends
Benefits:- Joining Bonus for successful candidates- Dental insurance coverage- Free accommodation for out-of-town employees
Working Environment:At GameStop, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and collaborative atmosphere is key to delivering exceptional customer service and creating memorable experiences for our customers.
Deadline to Apply:The deadline to apply for the Live Chat Representative position at GameStop is May 1, 2024.
Equal Opportunity Statement:GameStop is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, religion, or nationality.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
