Live Chat Officer

Job Description:

We are looking for a dynamic and customer-oriented Live Chat Officer to join our team at Bank of America Corp. in Washington, D.C. This is a part-time entry-level position with no prior experience required. As a Live Chat Officer, you will be responsible for providing exceptional customer service through online chat interactions with our clients.

Responsibilities:- Engage with customers via live chat to assist with inquiries, resolve complaints, and provide support on banking products and services- Demonstrate excellent communication skills to effectively convey information and provide solutions to customers- Utilize critical thinking and problem-solving skills to handle complex customer issues in a timely manner- Collaborate with team members to maintain a positive and productive work environment- Meet performance targets and quality standards set by the company

Requirements:- Resilient and energetic personality to handle high-pressure situations with grace and professionalism- Strong teamwork skills to effectively collaborate with colleagues and support team goals- Creative thinking to come up with innovative solutions to customer inquiries and issues- Eligible to work in the US with visa sponsorship available- Willingness to work part-time hours in the Washington, D.C. area

Benefits:- Paid sick leave for eligible employees- Disability insurance coverage- Visa sponsorship for qualified candidates

Working Environment:At Bank of America Corp., we encourage autonomy and independence among our employees, trusting them to excel in their roles. Our team values diversity and inclusion, creating a supportive and inclusive work environment for all staff members.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Bank of America Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status in accordance with applicable federal and state laws. We value diversity and strive to create an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.