Live Chat Manager - Work From Home

Job Description:

Genworth Financial is seeking a motivated and independent Live Chat Manager to join our team in San Diego, California. This is a part-time position with the flexibility to work from home. As a Live Chat Manager, you will be responsible for managing our online chat platform to engage with customers, provide support, and drive sales conversion.

Responsibilities:1. Manage the live chat platform to engage with customers and provide real-time support.2. Monitor chat traffic and respond promptly to inquiries and issues.3. Collaborate with sales and customer service teams to provide seamless customer experience.4. Implement strategies to drive sales conversion through the live chat channel.5. Analyze chat data and customer feedback to identify trends and opportunities for improvement.6. Coordinate with marketing team to develop chat scripts and messaging strategies.7. Train and mentor chat agents to ensure high-quality customer interactions.8. Stay up-to-date on industry trends and best practices in online customer engagement.

Requirements:1. Bachelor's degree in Business, Marketing, or related field.2. Minimum of 5 years of experience in online customer engagement or sales.3. Strong communication and negotiation skills.4. Creative problem-solving abilities.5. Proven track record of driving sales through online channels.6. Proficiency in chat software and CRM tools.7. Ability to work independently and meet deadlines.8. Must be motivated, independent, and able to thrive in a fast-paced environment.

Benefits:1. Remote work flexibility.2. Life insurance coverage.3. Travel opportunities for training and conferences.

Working Environment:At Genworth Financial, we embrace a culture that challenges norms and encourages bold thinking. As a Live Chat Manager, you will have the opportunity to innovate and drive growth in our online customer engagement strategies.

Deadline to apply: May 6, 2024

Equal Opportunity Statement:Genworth Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.