Job Description:
We are looking for a dynamic and experienced Live Chat Manager to join our team at Lennar in San Diego, California. As a part-time Associate Level team member, you will be responsible for managing the live chat function to enhance customer experience and satisfaction.
Responsibilities:- Monitor and respond to live chat inquiries from customers in a timely and professional manner- Manage and prioritize multiple conversations simultaneously to ensure all customer inquiries are addressed efficiently- Provide product information, answer questions, and assist customers with any issues or concerns they may have- Collaborate with other team members to escalate complex inquiries or issues to the appropriate department- Analyze chat data and performance metrics to identify trends and areas for improvement- Develop and implement strategies to optimize the live chat function and increase customer satisfaction- Train and mentor junior team members to improve their chat management skills
Requirements:- Bachelor's degree in Marketing, Communications, or related field- Minimum of 5 years of experience in customer service or live chat management- Experience working in a fast-paced environment with a focus on exceeding customer expectations- Strong written and verbal communication skills- Adaptable personality with a passion for delivering exceptional customer service- Ability to think strategically and plan effectively- Proficiency in chat management software and tools
Benefits:- Travel opportunities- Life insurance- Travel and spending expenses covered- Opportunities for growth and advancement within the company
Equal Opportunity Statement:Lennar is an equal opportunity employer and strives to create a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
Join our team at Lennar and become a part of a company dedicated to exceeding customer expectations and delivering delight every day!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
