Live Chat Associate

Job Description:

Visteon, a leading automotive technology company in San Jose, California, is seeking a part-time Live Chat Associate to join our team. As an entry-level position, we are looking for someone with at least 1 year of experience in customer service and a strong ability to communicate effectively through written channels. The ideal candidate will be adaptable and independent, with a high level of emotional intelligence and leadership skills.

Responsibilities:- Respond to customer inquiries and concerns in a timely and professional manner via live chat- Provide product information and technical support to customers- Troubleshoot and resolve customer issues efficiently- Collaborate with other departments to resolve complex customer concerns- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies

Requirements:- 1 year of experience in customer service- Strong written communication skills- Ability to work independently and as part of a team- Emotional intelligence and leadership skills- Adaptability to changing work environments- High school diploma or equivalent

Benefits:- Company transportation- Relocation allowance- Parental leave

Working Environment:At Visteon, we offer a flexible work environment that values speed and efficiency in adapting to change. Our team is dynamic and collaborative, with a focus on innovation and customer satisfaction.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement:Visteon is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status in accordance with applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.