Job Status:Full-Time
Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. (At other brands, you might see similar roles called Optical Keyholder.) In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek athow our glasses are made.) Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow.Sound like your cup of tea? Read on!
What you'll do:
Optical duties
Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
Help maintain general store systems, inventory databases, and business operations
Foster and support a productive, positive employee culture in your store
Who you are:
A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
Passionate about the eyewear and retail industries
A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Some benefits of working at Warby Parker for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!)
