Job Title
Library Public Services Specialist I. Location
Henrico, VA, US Organization Name
County of Henrico Department of Library About Us
Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.
The Henrico County Public Library System Consists of five area and four branch libraries, Mobile Library Services, and Library Administrative Offices. These libraries are located throughout the county, a widely diverse count of 245.06 square miles with 28 miles separating the most distant libraries. The Library System is committed to providing excellent customer service through expert staff, state of the art facilities and innovative Technology. General Statement of Duties
Closing Date: This position closes on Monday, April 01, 2024.
Performs assigned duties proficiently for teen services at an assigned location; does related work as required. Essential Duties
Henrico County Public Library is seeking Full Time Public Service Specialists I in Teens, to support customer service at various locations. This posting may also be used to fill additional Full Time Public Service Specialist I Teen positions throughout the library system. Primary assigned duties include:
Responding accurately to patrons' needs and inquiries Developing, scheduling and facilitating programming for one assigned service area (teen). Demonstrates sound working knowledge of the principles and practices of library science Demonstrates sound working knowledge of the programming, resources and best practices for one assigned services area Demonstrates sound working knowledge of Library policies and procedures. Demonstrated experience with digital media content creation, programming for teens, computer instruction, and customer service is preferred. This position will assist in the delivery of quality library digital media programs and events such as 3D design, Adobe Creative Suite, and audio/visual workshops. This position will assist digital media users with their reference needs related to software and hardware within the library's digital media lab. Familiarity or aptitude with the Adobe Creative Suite, 3D printing, podcasting, scanning, photography, and digital media in general is helpful. Work is performed as assigned at locations Countywide with minimal direction from the supervisor and senior staff. Duties for the Public Services Specialist I level in Information Services:
Proficiently performs the duties assigned to Teen/Digital Media including but not limited to responding to patrons' questions and needs, accurately entering and tracking patrons' questions in library database Provides support to Librarian for programs and activities in one service area Maintains current working knowledge of industry best practices, methods, techniques, equipment, etc. May facilitate "canned" programs and activities and assists with the planning or development of programs and activities as assigned Provides basic patron assistance with providing accurate information related to material availability and may place holds for patrons as needed; Accurately provides information in response to patrons' needs and inquiries and accurately enters and tracks patrons' questions in library database as required Assists with special projects as assigned Effectively collaborates with and assists Librarians and colleagues as assigned Assists with training Library Associates or volunteers Attends all scheduled meetings and required training and maintains all required certifications Performs other duties as assigned. Minimum Qualifications
High School diploma/GED, with relevant college coursework or degree preferred and one (1) year of relevant customer service experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Additional Information
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
This position is part of a Career Development Series and does allow for advancement opportunities within the position and can be filled at any level.
These positions require opening, closing and weekend shifts required including alternating Fridays and Saturdays and also Sunday hours on rotation.
Please be aware that while we are hiring for specific positions, staff can be moved to other location or services areas for the good of the library at anytime.
The expected hiring range will be at the lower end of the pay scale. How To Apply
Closing Date: This position closes on Monday, April 01, 2024.
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through or click on the Jobs link in the upper right hand corner of our main County page at . Minimum Salary
39616 Maximum Salary
72875 Currency
USD Main Organization
General Government General Government Employment Status
Permanent Fulltime Permanent Full-time Amount of Travel Work At Home
