Posting Date:
4/4/24 Department:
Library - Adult Services Job Code:
L422 Sequence #:
718 Number of Hours Per Week:
15 Additional Work Hours Information:
The work week is 15 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be: Monday 9 - 12 Tuesday 9 - 12 Wednesday 9 - 12 Thursday 9 - 12 Friday 9 - 12 Union Affiliation:
CPLSA, MSLA, Local 4928 # of openings:
1 Type of Employment:
Regular Civil Service Type:
None ESSENTIAL DUTIES AND RESPONSIBILITIES: Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, technical and clerical duties in the Tech Bar and other areas as needed.
Delivers exceptional and engaging service to the public. Maintains the orderly function of the public computer and printer area (Tech Bar) and works in other public service areas as assigned. Assists patrons with use of a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance. Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration). Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to professional staff as needed. Maintains orderliness and neatness in the library. May process deliveries, merchandize and shelve materials, and read shelves. May assist patrons in locating books and information, referring them to professional staff as needed. May assist in the implementation of library programs. May assist in operating audiovisual and STEAM equipment in the presentation of library programs. Promotes library services. May participate in occasional outreach activities. Attends meetings and trainings and may participate in workgroups for planning and implementing programs, projects and initiatives. Any other duties as required for the good of the Library. MINIMUM REQUIREMENTS Education and Experience: High school diploma or high school equivalency is required.
Knowledge, Skills and Abilities: Knowledge and understanding of the Library's mission, vision, values and strategic priorities. Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism. Strong customer service skills and commitment to public service. Ability to work with a diverse population in an urban setting. Knowledge of urban public library concepts and techniques. Knowledge of current technology and technological trends. Ability to operate library computers, equipment, software and systems. Effective communication skills. Strong interpersonal skills and positive attitude. Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods. Sound judgment and problem-solving skills, including ability to handle unexpected situations. PREFERRED REQUIREMENTS: Bachelor's degree or coursework beyond the high school level is preferred. Previous library experience, ILS experience, and in a language in addition to English is preferred.
PHYSICAL REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.
WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes in profession.
REQUIRED DOCUMENTS: Please upload the below documents to complete your application:
Resume Cover Letter About the City of Cambridge The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City's diversity and strive to create a workplace that is reflective of the community we serve - one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.
Equal Opportunity/Affirmative Action The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category. Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at .
