Level 2 Support Technician

At eX cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We have a brand-new opportunity for a Level 2 Support Technician to join our client's team onsite in Bloomfield, CT and provide end user support.

Duties and Responsibilities:

Provide Install, Move, Add, Change (IMAC), Break-Fix and End User Support activities as required
Stage, build and image systems with standard client image
Complete special projects as requested
Provide technical training to more junior employees
Troubleshoot End User hardware and software incidents
Follow Asset Management policy and procedures. Complete monthly cycle counts
Skills and Qualifications: Minimum 2+ years of Deskside Support service experience
A+, MCP, MSCE or equivalent certification desired
Strong communication skills
Strong analytic and troubleshooting skills
Strong customer support skills
Strong working knowledge and understanding of MS Office and basic business applications
Good knowledge of Mac device support may be required

$28.00 - $30.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eX cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.