Position Summary The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager. This position will serve as a trainer, patient care coordinator, patient account service representative or other administrative.
Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Learns to lead and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
• Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Assists in the development of administrative and clinical training materials and programs.
• Monitors daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans
• Provides feedback for 45 day, 90 day, and annual performance evaluations for administrative and clinical staff.
• Prepares and delivers timely administration of all paperwork and reports.
• Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site.
• Supports the Dental Depot mission statement by providing a positive example for staff.
• Communicates respectfully and courteously with patients, vendors, and employees.
• Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.
• Increases knowledge and skills through self-study and other education.
• Completes annual education and/or licensing requirements if applicable.
• Maintains dependable job attendance and can be relied on to follow through with assigned tasks.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance
Skills & Abilities Education : High School Graduate or General Education Degree (GED): Required
Experience : 3 plus years of experience in Dental Office Management
Certifications & Licenses : Must have current Scheduling Institute Certification within 30 days of employment. Computer Skills : Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) All Microsoft Office products, preferred but not required.
Other Requirements : Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.
Position Qualifications • Communication, Written - Ability to communicate in writing clearly and concisely.
• Decision Making - Ability to make critical decisions while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Judgment - The ability to formulate a sound decision using the available information.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Project Management - Ability to organize and direct a project to completion.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
