Lead Product Manager, Service Experience Platform

We are looking for a user-focused Product Manager to lead our Service Experience Team in building the next generation of tooling used by everyone at Gusto and our Embedded Partners like JPMorgan Chase to create a seamless experience between product and service.Here’s what you’ll do day-to-day:Develop a deep understanding of the different users and customers and how their varying needs translate into product requirements.Partner with engineering, design, and data science and across cross-functional teams such as Customer Experience and Ops to create solutions that ultimately delight customers.Identify emerging technologies and industry trends (such as AI), build business cases, and define product vision and strategy.Use data and experiments to make decisions that improve the customer experience and business metrics .Create intuitive internal tooling that is tightly coupled with the product to enable Support and Ops to quickly and accurately help usersHere’s what we're looking for:7+ years of product management experience with 2+ years of managing a teamSoftware development or operational experience is a plus.Track record of delivering enterprise and/or platform solutions in regulated environments like HR, finance, or healthcareDeep understanding of product experiences that enable process improvement and better workflows and operations.Ability to set a strategy and translate it to a roadmap and metrics with end-to-end executionCreating and growing diverse and passionate product teamsZest for learning and first principles thinkingOur cash compensation range for this role is $186,000 to $222,000 in Denver & most remote locations, and $219,000 to $261,000 in San Francisco & New York. Plus equity. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.