Lead Of Customers Operations

about the role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

what you'll do

All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.

Promote loyalty by educating customers about our loyalty programs.

Leverage omni channel offerings to deliver a frictionless customer experience

Support sales floor, fitting room, check out, and back of house processes, as required

Courteous and responsive to internal/external request

Exchange and verifies job related information to provide support

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: No more than 40 per week

Benefits:

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Schedule:

8 hour shift

Day shift

Evening shift

Holidays

Monday to Friday

Night shift

Weekends as needed

Weekends only

Work Location: In person

#J-18808-Ljbffr