Lead Installer

Job summary
The Lead Installer will work with the Operations Manager in planning and setting up jobs and assigning personnel.Must have strong supervisory and training skills.Must take initiative and have good interpersonal and communication skills.
Job seniority: mid-to-senior level
Responsibilities
• Interact with customer contacts on furniture deliveries before, during, and after installs.• Clear communication with the customer and administrative staff.• Review installs after completion and report any discrepancies in job orders to the Operations Manager.• Maintain all paperwork about the job.• Review labor cost versus budget.• Create a punch list and develop a punch order with OMS team.• Problem-solving site and installation challenges.• Responsible for complete customer satisfaction.• Maintain vehicles, equipment, and supplies.• Foster a professional attitude, cooperation, and team effort.• Maintain a safe, secure work environment at all times.• Other duties as assigned by the Operations Manager.
Requirements
• NCDL with a good driving record• Software experience includes Microsoft Office products, online input, and information tracking.• Business furniture installation experience is a must.• Prior Steelcase installation experience preferred.• Thorough knowledge of blueprint drawings.• Complete understanding of the installation process.• Ability to supervise and successfully install up to a 100-workstation project.• Interpersonal and problem-solving skills.• Decision-making and supervisory skills.• Written and oral communication skills.• Minimum of one (1) year of experience in the furniture or related industry.• No formal discipline procedures taken in the last ninety (90) days.• Trained and certified in First Aid.
Key Skills Needed
• Strong supervisory and training skills.• Initiative• Good interpersonal and communication skills.• Software experience (Microsoft Office, online input, information tracking).• Thorough knowledge of blueprint drawings.• Interpersonal and problem-solving skills.• Decision-making and supervisory skills.• Written and oral communication skills.• Business furniture installation experience.• Prior Steelcase installation experience.