About Westgate Park City The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they're artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.
Job Description The Lead Esthetician is responsible for supporting the leadership standard in the spa. Provide outstanding customer service to guests and fellow team members. Function in a supervisory role to assist with technician training & scheduling, act as a support for the front desk area and support the spa director with various projects. Maintaining quality control with service protocol, assisting with product cost containment and assist with inventory ordering. Enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude.
Duties Compliance with all CFI policies and procedures Always represents Westgate Resorts in a professional manner Embrace and support the Principles of Service of the Westgate Resort. Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible. Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail. Maintain confidentiality in all personnel matters. Maintain a positive attitude and contribute toward a quality work environment. Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules. Oversee the training of new technicians to ensure consistency. Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service. Evaluate, adjust and improve training systems as needed. Attend and participate in Staff Meetings. Stay abreast of emerging products, treatments, and trends in the Spa industry. Brainstorm and plan ways to retain excellent team members. Be flexible with schedule to accommodate emergencies that may arise. Oversee the scheduling of guest appointments and esthetician's schedules as needed, including shift coverage for vacations and day of emergency coverage. Balancing the massage therapist's schedules before pre-shift of each shift. Meeting one on one with massage therapists to discuss goals, concerns and to touch base. Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed. Track Inventory and place orders in a timely manner to keep department in stock of all products needed. Learn ordering, payroll and other managerial duties necessary if manager is unavailable. Act as Manager on Duty when manager is not in the spa. Must have strong organizational skills and basic computer skills. Must have professional appearance and demeanor. Must show commitment to quality customer service. Qualifications Education and / or Experience 1-year experience in spa environment Licensed Esthetician as required by the Department of Professional Licensing. Retail/business understanding, including time management, self-motivation, conflict resolution and problem-solving abilities are required. Full-time, flexible schedule is necessary with workdays determined by business needs. Willingness to commit to 10 hours per week performing lead duties. Excellent attendance is required. Must be a team player, be detail-oriented and can multi-task. Ability to communicate in a high-stress situation. Enjoy working with people and possess a friendly and outgoing personality. Other duties as assigned. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Additional Information Why Westgate? Discounted Ski pass benefit (while supplies last). FREE Ski & Snowboard and Mountain Bike equipment Rentals. FREE garage parking. Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.). $2.00 in meals in Team Member Breakroom. Comprehensive health benefits – medical, dental and vision. Paid Time Off (PTO) – vacation, sick, and personal. Paid Holidays. 401K with generous company match. Get access to your pay as you need it with our Daily Pay benefit. Wellness Programs. Tuition Assistance. Employee Assistance Program (EAP). Advancement & development opportunities. Community Involvement Programs. Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
