Thank you for considering Progyny!
Join ourProvider AccountManagement team toassist network operations for key accounts across the United States. You will be responsible for developing ongoing, professional and effective touch points with all active providers across Progyny's network with a focus on a high level of customer service. We value teamwork in all areas of businessandcollaboration is key in this position.
What you'll be doing... Assist in negotiating contract terms, both financial and operational, with labs to ensure economic terms are market competitive and promotes a positive member and client experience Manage ancillary and genetics lab relationships with key account partners Works with Chief Medical Officer and Medical Advisory Board to implement new outcomes measurements with focus on managing outcomes-based lab network Manages RFPs for ancillary and genetics labs as well as donor network to assess financial and outcomes-based network QA implementation of signed contracts to ensure proper provider setup Maintain and amend contracts as needed based on client benefit changes Establish trusting relationships with business managers and key decision makers, as well as clinical leadership Investigates and implements new processes for practices and Progyny to promote timely filing and claims payments Create single case agreements/letters of agreement to contract individual services for members Manage escalated cases to ensure member and provider receive timely, satisfactory resolution Prospect and develop key senior level relationships in the region, including, but not limited to: Assist in the development of service agreements and reimbursement schedules with a thorough understanding of Progyny's suite of benefit offerings Vet labs and other ancillary partners to confirm they are meeting or exceeding Progyny network expectations Extensive administrative duties (tracking and upkeep of provider accounts, special projects, etc.) Work closely with Progyny's employer services and marketing groups to execute on key network management goals and metrics, and provide input from customers on service delivery solutions Educate and onboard labs and ancillary partners with a comprehensive overview of the Progyny model to include member intake, benefit overview, billing, reimbursement and reporting Serve as an authority, speaker and representative of Progyny with key customers and partners (e.g. conferences, physician offices, employer customers, etc.) About you 4-5+ years' experience in the fertility space(knowledge of reproductive endocrinology and infertility (REI)and/or reproductive urology) For example,currentteamexperienceincludesformer specialty, lab contracting/account management,fertility nursing,fertility clinic management, health planmanagementand fertility clinicbusinessconsulting Must have a valid driver's license. Ability to travel up to 20%. Focused on creating solutions before reporting problems. Extremely organized anddetail oriented. Ability to multi-task and prioritize multiple deadlines. Self-motivated and focused on ensuring that projects are completed accurately. Ensures all work is thorough and clientready. Experience in MS Office suite of services (pivot tables always appreciated) and CRM Systems. Ability to comprehend complex systems with an ability to deliver effective, simplified communications. Focus ondriving results to ensure your team has confidence in your ability to grow. Ability to adjust to a growing, fast-pacedrole thatwill require you to think on your feet and take on a variety of duties that might not necessarily align with your job description. Undergraduate degree. About Progyny: Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.
Headquartered in New York City, Progyny has been recognized for its leadership and growth. Come join a company that has been recognized by CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times, INC. 5000, Inc Power Partners and Crain's Fast 50 for NYC.
Our perks: Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group Health, dental, vision and life insurance options for employees and family Free in-person, virtual and text-based mental health and wellness support Paid time off, including vacation, sick leave, personal days and summer flex time Company equity Bonus program 401(k) plan with company match Access to on-demand legal and financial advice Company social events Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the annual salary range for NYC-based applicants is: $80,000 - $90,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to
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