Knowledge Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * CACI is seeking a Knowledge Manager to join our Team in Arlington, VA. The Knowledge Manager is responsible for the development of a knowledge program, collaborating across IT organization units to build and maintain a robust knowledge base for customers. You will oversee a team of knowledge analyst and technical writers, ensuring consistency and the highest level of quality for all knowledge articles submitted through the customers ServiceNow ITSM Knowledge Management tool. **This position requires a minimum of 3 days on-site in Arlington, VA.** **About the Role:** + Partner with program managers to coordinate, support, and facilitate the deployment and extension of knowledge management content, programs, compliance, and continuous improvement. + Develop, integrate, and ensure maintenance of knowledge management architecture. + Maintain and audit knowledge management, strategies, and processes across multiple task orders and programs to meet PMO standards. + Create and maintain knowledge management documentation including standard operating procedures, job aids, knowledge base articles. + Conduct statistical analysis to determine common issue types to identify and prioritize potential documentation gaps. **Required Qualifications:** + Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD) + Bachelor's degree or equivalent + 10 applicable years + Demonstrated experience conveying complex technical concepts via written and oral communication + Experience gathering and transcribing processes and procedures + Outstanding oral and written communication skills + Experience with technical writing + Experience with ServiceNow Knowledge Base **Preferred Qualifications:** + Experience with Microsoft SharePoint + Familiarity with process and procedure development in support of a Federal Government Agency + Knowledge of Configuration Change Management best practices **What We Can Offer You:** - We've been named a Best Place to Work by the Washington Post. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. - For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. **Company Overview:** CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( The proposed salary range for this position is: $85,800 - $180,200
