H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.
As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... a love for interacting with your guests?
HEAD FOR BUSINESS... customer service skills and a desire to serve others?
PASSION FOR RESULTS... ability to balance multiple priorities with a smile?
We are looking for:
- experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
- advanced customer service and communication skills
What is the work?
Customer Service / Sales:
- Builds strong relationships with customers in varying situations
- Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
- Provides detailed information on menu items and specials, and beer and wine
- Serves food, drink, and products to guests
- Processes cash, check, debit, and credit transactions accurately and quickly
- Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
- Interacts positively with customers in person, on the phone, or through technology
- Assists with catering orders as needed
- Addresses complaints; resolves problems in a way that builds relationships
- Models teamwork to ensure a great guest experience
- Prepares, packages, merchandises product
- Assists in technical areas as needed
Compliance / Food Safety / Sanitation:
- Ensures compliance with TABC regulations
- Ensures compliance with department and Store standard operating procedures
- Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
- Maintains beverage station and bar areas
- Maintains sanitation in food / beverage prep areas and display cases
- Properly handles, operates, and maintains equipment
- Performs other duties as assigned
What is your background?
- Minimum age 18 (mandatory)
- 1+ years of experience in customer service
- Experience in restaurant Point of Sale (POS) systems (preferred)
- Completion of Alcohol Seller Training / Cash Handling training upon hire
Do you have what it takes to be a fit as a Order Taker / Runner at H-E-B?
- Working understanding of nutrition values and ingredients
- Advanced communication, interpersonal, and customer service skills
- Organization and planning skills
- Computer skills
- Reading / writing skills
- Ability to handle guest feedback and resolve problems effectively
- Ability to maintain a smile, even when balancing multiple priorities
Can you...
- Function in a fast-paced, retail environment
- Work extended hours and / or rotating schedules
- Safely maneuver around moving mechanical parts
- Constantly* reach at waist, grasp
- Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
- Frequently stand, walk
- Frequently be exposed to wet and cold conditions- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
- Occasionally be exposed to heat, ambient temperatures, and loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs. **
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2019
