K-: Office Coordinator

Our Mission The mission of all of KIPP Massachusetts schools is to create an environment where students develop the academic skills, intellectual habits and character traits necessary to maximize their potential in high school, college and the world beyond. Our program is based on:
A focus on high-quality instruction supported by rigorous professional development to ensure that our students develop the academic skills necessary to pursue the life they choose. A high regard for character development to ensure that our students and staff celebrate and develop their character and identity strengths. An emphasis on family engagement, because we believe that our students are most likely to be able to maximize their potential when we work in partnership with our students and their families. A focus on college readiness for all students so that all students can make choices about their post-secondary education and future. What We Do We seek to provide a world-class education for students from educationally underserved communities in Lynn and Boston. Our student demographics mirror those of neighborhood schools in terms of race, socioeconomic status, Multilingual Learners (MLL), and students who receive special education services.
Our promise to families is that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop the zest for learning and grit necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in Lynn and Boston.
Our Diversity, Equity and Inclusivity Vision At KIPP Massachusetts, we believe that Knowledge is Power. Every day, our team and family have the opportunity to either perpetuate systems of oppression or disrupt them. We are compelled by the ideals of diversity, equity, and inclusivity. Therefore, we continuously commit to operating as an anti-racist organization. Read more at Diversity Equity Inclusivity Vision. Who We Are KIPP Massachusetts began enrolling students in 2004. We currently hold two charters, operating two "districts." Our first district, KIPP Academy Lynn Charter School, is based in Lynn, MA. Our second district, KIPP Academy Boston Charter School, is based in Mattapan, MA. Each district is housed on one or more "campuses," which we use to refer to different grade spans, for example, elementary grades, middle school grades, or high school grades.
In Lynn, KIPP Academy Lynn Elementary (serving grades K-4), KIPP Academy Lynn Middle (serving grades 5-8), and KIPP Academy Lynn Collegiate (serving grades 9-12), are all under our Lynn charter. Admission to any grade in the Lynn district is admission to all remaining grades in the Lynn district K-12. 66% of our students in Lynn are Hispanic, 23% are African American and 11% are other races/ethnicities.
In Boston, KIPP Academy Boston Elementary (serving grades K-4), and KIPP Academy Boston (serving grades 5-8), are both under our Boston charter. Admission to any grade in the Boston district is admission to all remaining grades in the Boston district, K-8. 68% of our students in Boston are African American, 30% are Hispanic and 2% are other races/ethnicities.
Across both districts, at KIPP Massachusetts we serve over 2,100 students.
KIPP National KIPP Massachusetts partners with the KIPP Foundation, or KIPP National, which is a non-profit national network of college-preparatory public charter schools serving elementary, middle and high school students. KIPP National has a 25-year track record of preparing our students in educationally underserved communities for success in college and life.
There are 242 KIPP schools in 20 states plus the District of Columbia educating over 100,000 students on their path to and through college and career. We believe that excellent academic, safe and structured schools, empowered teachers, an emphasis on character development and support through college are the foundation for student success, and we strive to provide this for every student.
All KIPP schools, whether they are in Massachusetts or in other states, are part of the free public school system in their respective states and enrollment is open to all students. KIPP public charter schools are given more academic and budgetary flexibility than traditional public schools, and in exchange commit to deliver high-quality academic results for students.
Job Description KIPP Academy Lynn Charter School is looking for an Office Coordinator (OC) who will be responsible for assisting the operations team in the day-to-day operations of the school. The OC will have a significant role in ensuring efficient office operations while providing exemplary customer service. In addition to maintaining the school's administrative systems and routines, the OC functions as a contact person for the school's community including students, teachers, families, trustees, donors, and visitors. They will help maintain the school culture centered on our region's core values and help amplify our children's potential by creating a school experience that affirms, values, and challenges students each day. We seek to create a professional and authentic environment of joy, excellence, care, and community where educators can make long-term transformative outcomes for students.
This role requires consistent and reliable demonstration of the following essential job functions and key responsibilities: KEY RESPONSIBILITIES Daily Operations Oversee the school's main office duties (incoming calls, faxes, copy machines, files, mail, and deliveries, etc.)
Provides excellent customer service to all families and community members entering the building.
Coordinate parent requests for student early dismissal and transportation changes to ensure that the proper dismissal process is followed.
Welcome and direct visitors as needed and assure the proper check-in process is followed.
Deliver and respond to parent messages within 24 hours and check voicemails daily.
Maintain and audit accurate attendance records and input tardies/excused absences daily.
 Student Information Management Maintain the completeness and accuracy of all student records.
Maintain and update student data and information via the Student Information System.
Support the Director of School Operations, School Operations Manager and School Leader with any additional student reporting or paperwork.
Serve as the Student Information System coordinator and point person for support.
Process student enrollment and registration; communicate with the Director of School Operations regarding student withdrawals.
Expedite all inbound and outbound record transfers and requests.
Parent and Stakeholder Communication Maintain communication systems with families, acting as parent/community liaison (phone, email, in-person).
Assist staff in the preparation of any parent newsletters and notices.
Maintain all school postings and newsletters on site.
Deliver mass phone, email and/or text messages to families as needed.
Assist Operations team with translations as needed.
Recruitment & Enrollment Manage all incoming applications and enrollment paperwork.
Support with student recruitment efforts.
Assist in lottery preparation, as needed.
Assist with New Student/Parent Orientation (scheduling, enrollment packets, leading small groups).
Create and manage files for all new incoming students.
Office Maintenance Ensure office materials are organized, stored neatly, and remain accessible to students/staff/parents, as needed.
Ensure that the overall office is clean and creates a warm and welcoming environment.
Student Health Assist the school nurse in ensuring 100% of students return all applicable health paperwork.
Assist the school nurse in family follow-up as needed.
Regional Responsibilities Embody KIPP MA's Code of Conduct by acting with integrity, leading with humanity, centering self-awareness and critical consciousness, taking personal responsibility, and engaging productively
Participate and engage in regional professional development and community events as required
Demonstrated ability to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, and make reasonable judgments and decisions in a timely manner in accordance with the needs of the school
Self-awareness, flexibility and emotional intelligence to navigate a setting with students, families, and visitors who may express diverse needs
The consistent use of interpersonal and self-management skills to effectively support behavioral and emotional needs of students and guests to ensure a safe and inclusive environment, as well as build relationships and manage conflict with students, staff, and caregivers
Effective communication skills to perform assigned duties and to meaningfully exchange information with students, staff, families and others in person, through written communication, in front of groups, and on virtual platforms
Physical mobility to move self in various positions in order to execute duties effectively, which may include kneeling, walking, pushing/pulling, squatting, twisting, turning, bending, stooping and reaching overhead
Physical strength sufficient to periodically lift and/or carry 20 pounds of materials or supplies and to physically restrain a student to keep from harming themself and/or others in an emergency situation
Manual dexterity sufficient to perform repetitive hand/wrist/arm motions and to operate a computer and office equipment
KIPP MA staff are supported in their demanding work by experienced and dedicated leadership and staff who have themselves proven successful in their roles. Our leaders maintain consistent school-wide systems and procedures - academic, behavioral, cultural, logistical - designed to permit staff to do their best work. 
In addition to the responsibilities listed above, there will occasionally be other duties as assigned that staff will engage in to help promote a positive and safe learning environment and culture.
PHYSICAL REQUIREMENTS Include, but are not limited to:
Ability to lift up to 25 pounds
Ability to bend, twist, and perform repetitive hand and arm motions
Qualifications QUALIFICATIONS Love and unwavering belief in the high potential of all students
Commitment to anti-racism and equity
Commitment to working and engaging as part of a team
2 years of customer service experience, preferably in a school setting
Bilingual (Spanish/English) required
Associate's degree strongly preferred
Proven track record of exemplary customer service
Excellent organizational skills
Excellent verbal and written skills
Excellent computer skills, including Microsoft Office (PowerPoint, Excel, Outlook) and Google Suite
Experience working with Student Information Systems strongly preferred
A passion for working in a school setting and a passion for the mission of KIPP MA
Dedication to helping children grow and learn
Pass Criminal Background Checks
KIPP MA is an Equal Opportunity Employer. We believe in the importance of being a diverse, equitable, and inclusive organization that enables all of our students and staff to thrive. We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
Additional Information What We Offer The minimum base salary range for this non-exempt position is $50,000 to $65,000 (per 1.0 FTE/45 hours per week) with a $1,000 signing bonus—and an annual $2,000 retention bonus in subsequent years, as well as other bonuses, when eligible.