About the Position
The Jr. IT Support Engineer reports to the Sr. Director, Enterprise IT and will play an integral role maintaining key FiscalNote systems and supporting the employees who use them. You will work across the entire company and focus on empowering our employees to use our IT technologies to their fullest potential. This is a hands-on position, in which the individual will troubleshoot Level 1 IT requests alongside existing and future IT Support staff.
About the Team
The FiscalNote IT team is responsible for all FiscalNote employee technology needs. In addition, the team supports our various collaboration platforms, email, identity, and productivity software. As a technology company, we strive to bring in the most modern tools on the market that meet all current security standards while also offering the best possible experience for our employees. We support FiscalNote employees in the US and around the world.
About You
You are a technology expert who enjoys solving problems for end users. You have excellent communication skills and can problem-solve over the phone, in person, or via email/chat. You have a desire to learn new things and love keeping employees happy. You thrive in a dynamic environment where you have constant exposure to new technologies and ever evolving duties.
What To Expect In This Position
Provide onsite IT support in FiscalNote's Washington, DC office Monday - Friday
Support remote employees virtually via Zoom / Google Meet
Work within FiscalNote's internal ITSM solution, ensuring established SLAs are met and requests are correctly routed
Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
Onboarding and Offboarding of FiscalNote employees
Create accounts and deploy workstations to new and existing employees
Troubleshoot and solve common user problems
Be able to manage critical issues outside regular work hours
What Sets You Apart 2-4 years of relevant hands-on experience with IT Service Desk or Support
Strong written and verbal English communication skills
Strong troubleshooting skills in MacOS and Windows
Experience with both Google Workspace and MS Office 365
Experience with an enterprise-level ITSM platform (FreshService preferred)
Ability to troubleshoot basic local network related issues
Must possess strong organizational, prioritization and people skills
Available for on-call duties
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact ******** , we'd be happy to connect!
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to ******** to let us know the nature of your request.
About FiscalNote
FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.
Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote.
At FiscalNote, we Lead with Values
Know your Audience • Find the Truth • Drive Alignment • Level Up • Own the Job • Bias for Action • Support the Family
FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).
Company Benefits
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we're all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
