About usBe a part of Australia's fastest growing and largest consumer electronics retailing group - over 200 stores and 13,000 employees. JB Hi-Fi is one of Australasia's largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.Why join us?We have a supportive, transparent and inclusive team JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. We offer generous team member discounts across The Good Guys and JB Hi-Fi You will have exposure to ongoing training & development opportunities from day one We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group About the roleReporting to the JB Direct Team Leader, theJB Direct Team Memberis responsible to create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.Achieve sales targets for you and the JB Direct Sales TeamPutting the customer at the centre of everything you do and creating "Raving Fans"Participating in all suppliers, compliance, and sales training modulesParticipating in the STARS coaching program to learn and demonstrate required sales behavioursUnderstand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactionsWorking efficiently and multitasking where required to manage incoming call and chat volumesEnable a safe work environment for your team, ensuring all OHS policies and procedures are adhered toProvide a high level of customer service standards including pre, during and post the saleRemain relevant and up to date with new products and servicesEnsure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the ACL or other legislation and ensuring compliance with telco partner procedures (e.g. Telstra)Build and maintain effective working relationships with relevant internal and external stakeholdersAssist the Management Team, where required, in daily operational aspects and tasksAbout youRetail or Call Centre experience in high achieving teamsDemonstrated ability in required skills and competenciesIntermediate computer and typing skillsSound Organisational skillsUnerring passion for creating great customer experiencesTo applyIf you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
