Provides hands-on technical support at the direction of the IT Manager and IT Assistant Managers to ensure center staff and student technological needs are met.
Job Description Provides technical assistance in strict accordance with the Us Department of Labor, Job Corps Center, Job Corps Data Center and Adams and Associates, Inc. Corporate IT Standard Operating Procedures (SOP's).
Follows all integrity guidelines and procedures and ensures no manipulation of student data. Primary staff tasked with system set-up, maintenance, repair and troubleshooting of IT systems for staff and students on Center.
Offers technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware and software.
Is the secondary IT staff responsible for resolving Tier 2 IT support tickets in Zendesk. If no solution is available, Tier 2 personnel escalate to Tier 3 which is off-site Corporate IT or off-site JCDC.
Downloads and maintains latest system images provided by JCDC for system configuration.
Assists in conducting bi-weekly walkthroughs of all classrooms and computer labs reporting on the working status of all computer equipment in each area which is then signed off on by the location custodian and submitted to the IT Assistant Manager to submit to Corporate IT.
Ensures staff with Citrix accounts are registered with the JCDC password reset site.
Ensures staff with Corporate accounts are registered with the Adams password reset site.
Manages multiple open issues and projects in a timely and detailed fashion.
Assists in providing technical assistance for effective operation of Center IT systems.
Provides familiarization training to new staff members and ongoing training to all staff on system revisions.
Coordinates with Center Property Officer and Property Custodians to ensure management and control of Center's technology equipment.
Completes assigned work orders, both corrective and preventative, as directed by the IT Manager. o Provides familiarization training to new staff members and ongoing training to all staff on system revisions.
Compiles accurate and thorough summary information for management reports as required.
Responds in a timely manner to Corporate IT requests.
Provides superior customer service at all times in a fast-paced work environment.
Produces quality work/assignments in a thorough, timely and accurate manner.
Maintains appropriate personal attendance, accountability and work productivity standards.
Plans, prioritizes and organizes assignments to meet established goals and deadlines.
Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties.
Mentors, monitors and models the Career Success Standards as required by the PRH.
Shows respect and courtesy to students and holds them accountable for their actions and behavior.
Provides quality services for students and ensures that quality is maintained and student needs are met. Pursues improvement and enhancement of requisite services.
Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge.
Provides quality and timely information to DOL/Company when and if requested.
Effectively articulates thoughts and ideas. Identifies problems, analyzes causes and evaluates appropriate solutions prior to taking or recommending actions.
Follows up to ensure prompt/appropriate action and that problems are in fact corrected.
Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students.
Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.
Other duties as assigned
Qualifications High School Diploma or equivalent required. One to two years direct experience working with Windows 10, MS Office, Computer Hardware, Networking and TCP/IP Connectivity preferred. Citrix and Cisco VoIP experience a plus. Good problem solving, analytical and team-working skills. Excellent communication and interpersonal skills. Physical requirements include sitting, standing, climbing, walking, lifting, pulling and/or pushing, carrying, reaching, stooping and crouching. Demonstrates the ability to lift 40 pounds and/or the ability to assess the lift load in order to ask for necessary assistance.
Additional Information Physical Demands: N/A
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
