POSITION SUMMARY The IT Specialist (Software Systems Specialist) stewards the Y's cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community. The IT Specialist evaluates and maintains our software services to create an efficient and positive experience within the Association. This position will also coordinate with internal and external DevOps teams supporting our CRM system (Salesforce), productivity tools (Wrike), and other software that we use throughout the association. The incumbent will also exhibit the core values of caring, honesty, respect, responsibility, and innovation in all aspects of their work with the YMCA.
THE YMCA AS THE THIRD PLACE To be the welcoming and transformative place - beyond work and home - where people feel most able to be their true selves; explore their purpose, dreams and goals; achieve health and wellness for their spirit, mind and body; connect with their community and feel a sense of belonging and possibilities like nowhere else.
ESSENTIAL FUNCTIONS Support administration of Salesforce and its associated platform software (TractionRec, NPSP, Salesforce Marketing Cloud) to ensure great customer experience and data integrity across the platforms. Serves as a point of contact for building reporting and new functionality (programs, membership types) within Salesforce. Serves as a lead for new SaaS programs (ex: leads, Pardot, cases) Serves as the liaison between TractionRec, Salesforce, and the Solutions Center. Support existing SaaS programs (SharePoint, Salesforce, Wrike, Mindbody, etc.); identify and manage enhancements and modifications to improve engagement, usage, adoption and/or to meet the changing needs of clientele, the organization, or the industry. Leading from the front by defining new and improved processes Supports proposed solutions to problems and ensures the implemented software will meet business objectives well into the future. Identify bottlenecks and bugs, and devise solutions to identified challenges. Ensures that training materials and programs are current, accurate, and effective for each of the SaaS programs (UAT training). Identifies problems and opportunities such as operational changes or industry developments that our SaaS programs could improve. WORK ENVIRONMENT & PHYSICAL DEMANDS Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions. Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. Frequently required to sit, reach and must be able to move around the work environment. Occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and focus. Noise level in the work environment is usually low to moderate. QUALIFICATIONS: Salesforce Administration Exposure to TractionRec or NPSP apps that live on top of Salesforce (desired) Proficiency in programming languages including SQL, JavaScript, Python, etc. Bachelor's degree in information technology or related field, or equivalent work experience. Demonstrated ability in managing projects, implementation of new technologies, solutions, and integrations. Problem analysis and resolution at both a strategic and functional level Communicates effectively and can train and instruct users. Extremely organized and detail oriented. Highly collaborative with other team members to achieve organizational goals. Commitment to shared accountability, teamwork, and creative leadership. Position is intended to be a hybrid with both in-office and remote work Must be able to work flexible hours potentially including evenings and weekends. FULL-TIME BENEFITS/COMPENSATION Health and Vision Care Dental Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met Paid Time off Paid Sick Leave Paid Holidays Free Membership Program Discounts Employee Assistance Program USD $55,000.00 - USD $55,000.00 /Yr.
