It Service Delivery Specialist

Job summary
IT Support position within the US Enterprise IT TeamResponsible for supporting IT and Telecommunications InfrastructureBuilds the relationship between IT and the Business
Job seniority: associate level
Responsibilities
• Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.• Onsite support, working closely with centrally provided IT services including design, operations, and service desk to meet the agreed service levels.• Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.• Respond to software or PC related issues in our manufacturing lines and fix, triage or escalate them as appropriate.• Build and maintain collaborative relationships with our production, technician, and engineering staff.• Communicate, and coordinate, when necessary, floor support activities and initiatives.• Document production support issues and procedures as needed to reduce rework and increase the knowledge on our team.• Interface with our local and corporate IT teams to resolve and escalate issues when appropriate.• Help identify innovations that reduce the time or work associated with support tasks.• Help implement large scale infrastructure projects.
Requirements
• Bachelor's degree in Business or related field and three (3)years of experience• Intermediate-level understanding of troubleshooting Microsoft operating systems• Basic knowledge of computer networking• Strong organizational skills• Proficient with MS Office applications (ie Office 365)• Legal authorization to work in the United States -sponsorship will not be provided for this position.• 3 plus years of Experience troubleshooting problems at other levels of the IT stack (networking, PC hardware, PLCs)• Experience using programming/scripting languages to automate routine tasks.• Experience with Service Now (SNOW)• Experience working with Active Directory
Key Skills Needed
• Dell computer Knowledge• Windows Servers 2016/2022• Cisco networking knowledge• CITRIX• MS Remote Access• Language: English• IP networking administration and services including DNS, DHCP• Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)• Active Directory, GPO & policy design and support• Local Language• Microsoft Windows Operating Systems• Flexible towards working hours for maintenance activities.