Job Description
Job Description
Job Title:
IT Program Manager
Job Location:
Irving, TX (Hybrid/Need Locals only)
Job Duration:
Long-Term
Job Description:
As Program Manager on the Commercial Digital team, you will partner with business and technical teams to drive the delivery of innovative digital solutions for our Institutional & Specialty Sales and Service teams with an initial focus that includes the Client's platforms. This individual is an integral member of the digital leadership team for those platforms and more.
Client's internal global platform to enable our field service and sales teams to work more efficiently and effectively to deliver world class experiences for Client's customers. It is a mobile first application built on Salesforce and other supporting technologies, featuring enhanced scheduling and routing capabilities, in-app ordering, and other impactful sales and service call features.
Client's proprietary data and analytics platform.
It utilizes numerous data sources to generate actionable insights for Client's external and internal customers.
These insights are focused on improving customer performance and outcomes as part of improving the overall Client customer experience.
What You Will Do:
Program Management
Work with delivery teams to identify high-level milestones
Regularly collaborate with the delivery team leads and coordinate cross-project activities
Work across teams to identify, track, and manage key dependencies
Maintain and report regular status on a consolidated RAID (risks, actions, issues, and decisions) log
Monitor and provide visibility on status of development backlog, release progress and other key program/health metrics
Drive resolution and communication on key high impact cross team issues/risks
Act as escalation point and/or drive resolution on higher impact issues/roadblocks
Assist with resource planning and budgeting activities
Review, refine and drive team adherence to standards and processes
Identify, raise, and track improvement opportunities
Build a culture of strong engagement, accountability and high performance across functions and delivery teams
Build digital project competencies and attract, mentor and groom digital talent
Minimum Qualifications:
10+ years of significant work experience
3 - 5+ years of project management experience in a fast paced IT/Digital environment
3+ years of experience with Agile software delivery methodologies
Bachelor's degree in computer science, project management, or equivalent
Preferred Qualifications:
1+ years of experience working with the Salesforce.com platform
Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP)
Certified Project Management Professional (PMP)
A solid understanding of IT systems, networking, and computer software
Excellent verbal, written, and presentation skills
Effective leadership skills with the ability to motivate teams
Logical problem solver who can operate under constraints
Strong organizational skills with the ability to manage multiple tasks and competing priorities
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