IT Operations Systems Analyst Location Chesapeake, VA (Greenbrier East area) : Dollar Tree/Family Dollar is seeking a candidate with senior level experience to provide technical operations oversight to DT enterprise applications including (support, administration, maintenance, audit, and enhancement) functions. Get in on this exciting and groundbreaking time at Dollar Tree and Family Dollar as we continue to grow both banners rapidly. We are a Fortune 111 company with over 16,000 stores, 26 distribution centers, and over $26B in sales in North America. Principal Duties and Responsibilities Administration, maintenance and support for all assigned software applications Research, troubleshoot and resolve issues assigned software application products. Provide day to day support of ServiceNow for IT personnel and the business, including facilitating changes within the Incident and Request modules in ServiceNow Identify recurring issues/problems and provide recommendations to eliminate or reduce trends Facilitate management and resolution of complex incidents/problems engaging other IT Teams and vendors as needed. Perform root cause analysis follow-up, as required - Ability to thoroughly document RCA details and make recommendations on improvement Ensure smooth transitions from system changes/updates and projects into daily operations Work on minor enhancements to software systems Participate in Disaster Recovery and IT Business Continuity processes and policies Create and maintain technical and end-user support documentation Meet technical and business SLA's Required Qualifications 6+ years of IT Operations experience (support, maintenance, and administration) 3+ years of Back Office support experience (HR/Payroll/Finance systems administration) Experience in iSeries programming languages such as Java, SQL, RPG, RPG/LE, CL Experience with operating systems (i.e. iSeries, Microsoft and Linux) Experience in Cloud (preferably OCI) and SaaS product Experience with Microsoft Office tools Experience utilizing ServiceNow and JIRA A self-starter who can prioritize, and work both independently and efficiently in a fast-paced environment Excellent communication and customer service skills Experience with performing technology audits Experience writing SQL Experience with performing technology audits Desired Qualifications Bachelor's Degree (Business, Information Systems, Computer Science) Expert level expertise in Microsoft Office tools Development experience a plus 3+ years' experience in Retail Industry ITIL Certificate
