Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world's largest banks, to the U.S. Department of Defense and governmental agencies around the world.Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world's most secure and mission critical organizations.We co-build the future of collaboration with over 4,000 open source project contributors who've provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.To learn more, visitwww.mattermost.com Mattermost is seeking an IT Operations Specialist who thrives working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows. Working closely with our Senior IT Manager, you will shape and grow the IT function as Mattermost continues to scale its workforce.The person in this role wants to automate and innovate rather than perform repetitive tasks, and strives to leverage this to improve the team's ability to move quickly. The IT team is on a mission to support and enable every team at Mattermost to do their best work through the use of technology best practices, automation, and continuously evaluating and bringing in top tier hardware & software solutions.Responsibilities: Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experienceContribute to a smooth onboarding and offboarding experienceManage inventory and help develop the asset management systemContribute to refining and adding to IT policies and documentationWork on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)Collect information, analyze it, and find solutions for hardware and software issuesBackground/Skills3+ years of work experience in an IT role in a Mixed OS environment. Working knowledge of administering a large SaaS stackFamiliarity with HRIS, SAML IDP, MDM, EDR solutions & Google WorkspaceFirm grasp on security best practicesPreferred experience working remotely and as part of a global teamMattermost is an EEO Employer. We are a remote-first, open source company.We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
