Company Description About Playtech Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.comHere at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.Ready to level up your career?Playtech's IT unit is looking for an IT Helpdesk Support with excellent communication and problem-solving skills.Job DescriptionYour influential mission. You will...Be part of global IT team and participate in global company wide projectsProvide tier 1-2 support for end users on local and remote sitesWork with service desk ticketing systemTrack and Keep IT assets inventory up-to-datePerform installation, administration, maintenance and troubleshooting of windows/mac and mobile devicesTroubleshoot network issuesContribute to Documentation, KB, manualsQualificationsComponents for success. You have...Good knowledge of Windows 11 client OSKnowledge of MacOS latest operating systems - advantageGood understanding of Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)Practical knowledge of Computer Hardware and MaintenanceGood understanding of TCP/IP, Network elements and services, Wireless and VPN environmentsKnowledge and experience in cloud solutions (Office365, Azure) – advantageFluent EnglishExcellent communication skills, verbal and writtenExcellent troubleshooting skills, out of the box thinking and ability to provide workaround quicklyAbility to prioritize tasks and maintain/improve SLAAability to learn and adopt new technologiesSelf-motivation, can-do attitudeCustomer orientatationAbility and willingness to grow in the IT field, adopt knowledge and use itAbility to take responsibilitiesYou will thrive in a culture that provides...Private comprehensive worldwide health and dental insurance20 vacation days + 12/13 bank holidaysComplimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteenMany opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more!Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)A chance to level-up, with many learning and development opportunities available to all team membersAn investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation appAdditional InformationIT UNITThe Helpdesk Specialist at Playtech is an integral member of three key teams within the organization: the Global Helpdesk Team, a regional team led by one of four Team Leads, and the local team situated in the office where the specialist is based. In certain offices, the specialist may serve as the sole representative of the Global Helpdesk Team or even the sole representative of the Global Corporate Team, potentially entailing additional duties.We also offer a competitive salary, bonus scheme, pension program as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. Playtech is an equal opportunities employer, and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process, please reach out to [email protected]. Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.??????
