We are hiring a competitive IT Field Service Engineer to join our dynamic team at Knauf Insulation in Lanett, AL.
Growing your career as a Full Time IT Field Service Engineer is a remarkable opportunity to develop vital skills.
If you are strong in creativity, negotiation and have the right commitment for the job, then apply for the position of IT Field Service Engineer at Knauf Insulation today!
Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
Summary of Position: As a Field Service Engineer, you will be accountable for guiding and coordinating the IT efforts at KINA plants under their purview. This role will serve as a liaison between Regional and Central IT and manufacturing facilities and will ensure that plant IT initiatives align with Knauf IT standards and priorities. You will communicate and look up to Regional and Central IT Admins and Support functions to ensure the operation, maintenance and support of end user and local infrastructure computing environment based on IT standards, in a 24/7/365 manufacturing operation.
Ensure compliance to IT standards and license agreements.You Support the roll-out of new services, tools, or standards in close collaboration with Regional and Central IT. Utilize the Service Management tools and processes (e.g. Incidents, Requests, and Change management). Guide the IT support activities at the plant(s) within a defined region. Assist in the management of local servers and networks. Assist with the administration and support of end-point devices incl deployments, lifecycle refreshes, asset management. Participate in major infrastructure projects. Training and Communication Ensure user community is aware of events, outages, etc. Provide training on IT infrastructure services and tools. Enable knowledge sharing and train-the-trainer approach for end-user IT related processes. Promote the use of standard IT services. Support local applications. Position will require some off hours work. Education :
Bachelor's Degree in IT or related field; or equivalent relevant work experience IT certifications helpful Experience: Minimum five (5) years' IT experience in a similar environment, manufacturing preferred Knowledge, Skills and Abilities: Excellent written and verbal communication skills. Effective analytical and troubleshooting skills. Ability to support 24/7 operation which will require after hours and weekend support at times. Knowledge of MS Platforms (Exchange, Active Directory). Knowledge of bandwidth monitoring, Net Flow, and SNMP. Ability to manage and troubleshoot LAN / WAN / Wi-Fi networks. Understanding of Internet based connectivity and telecommunications data/voice including fiber optics, MPLS, T1, POTS, and Primary Rate Interface (PRI). Proven problem solving and ability to judge when issues need to be escalated and when enterprise wide decisions will have a negative impact on plant operations. Must have ITSM experience Computer skills in a MS Windows environment (Expert) It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.
Benefits of working as a IT Field Service Engineer in Lanett, AL:
? Career Growth Potential
? Opportunities to grow
? Advantageous package
