**This is an ONSITE 1099 contract role payable at $24 per hour** Overview We are looking for an experienced IT Deskside Customer Support Engineers with a track record of providing exceptional customer service who can provide onsite, maintenance and support services in a highly demanding environment. The successful candidate will have a minimum of 1-3 years of experience delivering these services in a large corporate environment with a preference given to those with industrial, automotive or manufacturing environment experience.
General Requirements :
Perform a range of technical work activities at the customer site to meet business and customer requirements. Document and report on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met. Evaluate escalations and act appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure a consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions. Provide onsite support for PC, A/V conference technologies, Industrial workspace devices, including but not limited to configuration and deployment. Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices. Possess a wide range of technical skills including client, server, software deployment, email & application knowledge. Perform analysis, troubleshooting and repair of both hardware and software. Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment. Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools. Ongoing maintenance tasks on the company's desktop environment. Highly professional with excellent communication skills, professional attitude. Ability to understand and adhere to all company policies and work without supervision. Dealing with 3rd parties and OEMs if required. Experience with ticketing i.e., Remedy or ServiceNow. Certification in CompTIA+ a plus Legally eligible to work in the United States The Ideal Candidate Able to follow instructions and procedures while demonstrating an organized approach to work. Works well both independently and in a team. Experience working in a manufacturing / industrial/ automotive environment would be advantageous, but not mandatory. Proven experience in IT Desktop Service environment with the ability to work under pressure and tight deadlines. Uses information systems, technology functions, and applications in line with IT industry standards as appropriate to the role. Demonstrates an organized approach to work. Demonstrates customer service abilities. Routine administrative skills. Good interpersonal skills, basic literacy, and numeracy skills Demonstrates awareness of health and safety at work. Able to meet the physical requirements of the usual and customary methods of performing the job functions, including a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. This is a 1099 contract role Shifts: Monday-Friday 8:00am-5:00pm with potential for weekend rotation and on-call hours.
Pay : $24 per hour
**Immediate start pending successful interview and relevant checks** #ZR
