Job summary
IT Coordinator at our location in Gastonia, NC
Job seniority: mid-to-senior level
Responsibilities
• Maintain high performing service support functions for IT Helpdesk• Define, develop, and ensure the local IT strategies are in alignment with the M+H business strategy, coordinating with the appropriate Process Owner and in accordance with M+H Standards• Provide strong communication as a Business Relationship Manager in the Gastonia, NC area• Define the IT goals & set priorities together with the local IT management in accordance with Corporate IT• Resolve issues in the context of escalation management for IT at the location• Prepare reports for Corporate IT on a regular basis• Request and release the SLAs (service level agreements) with Corporate IT and 3rd party service providers• Ensure proper software licensing in the subsidiary, and compliance with the legal regulations• Ensure IT security on a localized level, approve IT security systems and process within the company according to M+H IT guidelines• Develop the IT organization and personnel, allocate IT staff and coordinate with IT headquarters in identifying/implementing training for employees'• Ensure the process and follow up for internal and external audits related to IT• Ensure the communication and relationship with the Managers for the North Carolina Locations
Requirements
• Bachelor's Degree in Information Technology, or a related field• 5 years' minimum relevant work experience within a leadership capacity• Experience across ITIL service support processes (Incident, Problem, Change)• Project management and requirement analysis experience and skills• Ability to work independently as well as team player in an international environment• Familiar with risk management / escalation management, and managing deadlines• Knowledge of commonly used concepts, operations, practices, and procedures within IT Service Desk operations• Knowledge of IT related laws• Excellent verbal, written and presentation communication skills• 40% Travel Domestically (North Carolina & South Carolina facility locations)
Key Skills Needed
• SAP experience• Familiar with manufacturing environment• Familiar with supply chain management
Benefits
• 401(k) matching• Dental insurance• Employee assistance program• Health insurance• Life insurance• Professional development assistance• Tuition reimbursement• Vision insurance
