Job Description
As an IT Business Analyst within our North America Personal Lines business, you will serve as a point of contact for stakeholders from IT, Underwriting, Operations, Product applications and Finance for feature development, scope management, enhancements, issue identification, escalation, and resolution related to new and existing Personal Lines platforms. You will closely align with business stakeholders to manage the business process design and documentation for new products; enhancements and work with other Analysts to translate high level business requirements into functional features. Based upon business need, you will support project delivery operating by both agile and waterfall methodologies. You will partner with the business to establish scope; effectively manage and prioritize the product backlog, clarify direction and business expectations as issues/questions arise and ultimately provide feature signoff.
In this role, you will:
Manage against project deadlines by Identifying tradeoffs when new requirements are added, prioritizing defects and labeling defects required for release, identifying workarounds, and/or managing changes to such specifications in accordance with Chubb and/or industry standards and processes
Manage requirements gathering and definition in a waterfall environment as Chubb transitions to Agile.
Lead the investigation of issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and inform stakeholders of status
Actively lead or participate in status meetings, requirements gathering and design sessions, user story refinements, implementation planning sessions, business reviews, defect triage prioritization, effectively multi-tasking across multiple projects concurrently
Partner with developers to ensure specifications are understood, followed, and implemented properly
Engage stakeholder to ensure awareness and communicate changes, provide demos/training as needed. Participate in UAT
Collaborate with UX designers to design user experience for all new pages and new functionality inclusive of error handling
Communicate appropriately with many levels, from processors to Senior business and IT management; escalate problems and questions when needed
Effectively manage teams across geographies, cultures and time zones as needed
Coordinate and mentor junior staff members to support and/or facilitate the requirements gathering process
Qualifications
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field; equivalent work experience can suffice for education
Minimum 4 years of relevant technical or business work experience
Demonstrate clear understanding of business process disciplines
Communicate appropriately with many levels, from processors to senior management; escalate problems and questions when needed
Experience integrating business needs with technology capabilities
Work well with onsite and offshore resources
Knowledge of the insurance industry is required; Personal Lines insurance experience is strongly desired
Ability to expose design criteria through detail questions and propose alternate solutions options is critical
Excellent oral and written communication skills
Ability to multi-task in a fast-paced environment and to work independently and with teams
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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