Overview
IT Analyst II
Westwood Professional Services, Inc.
Westwood Professional Services, Inc. is seeking an IT Analyst II to join our team. This role works independently, a self -starter, and is responsible for ensuring their areas are supported. This includes timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies..
Duties and Responsibilities
• Be the first point of contact for support and manage tickets in ServiceDesk
• Provide Operational support for office equipment (e.g. printer, plotters, service calls)
• Work with users in-person or remotely to resolve a high percentage of reported issues
• Provide up-to-date imaged computers to users along with requested software and deploy updates as needed
• Enhance and document processes used for support through collaboration
• Manage, support, and procure Telecommunication equipment
• Order computers and IT supplies from our preferred Vendors
• Maintain computer inventory and replacement plan, update plans as needed for best support
• Provide problem identification, identify and initiate solutions, and escalation as necessary
• Support business operations by engaging key staff (IE: admins, office leads, PM's, etc.)
• Lead team meetings, initiate conversations with the offices/business to understand what support they need
• Work to make IT Services Support be viewed as the single resource for obtaining Technology Support
• Take initiative to enhance IT processes including support, equipment orders, onboarding, offboarding, and other items as they come up
• Self-starter, able to work independently, and make decisions to better serve users and offices that are supported in this role
Required Skills
• Enrolled in or completed an IT-related education program
• Familiarity with the Microsoft Productivity tools (Ex: Word, Excel, PowerPoint, Outlook)
• Willingness to learn and stay on top of the industry, current trends, and IT practices
• Exceptional problem-solving and organization skills
• Ability to work with others and provide great customer service to the Users
• Have good communication skills and a sociable manner
• Maintain strong attention to detail in high-pressure situations
• Ability to diffuse a situation that has escalated
About Westwood Professional Services, Inc. (Westwood)
At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.
Our approach revolves around people. We are committed to building a culture that attracts, retains, and develops high performers. Our team values relationships, innovation, dedication, initiative, and growth. We believe fostering a collaborative "One Team" mentality yields superior outcomes in everything we do.
We customize our technical capabilities and geographic reach to meet our clients where they are and help them realize their vision. We are partners in our clients' success, driving to provide solutions that make a lasting difference. Safety, sustainability, and operational excellence are not just facets of our work; they are intrinsic to our identity, guiding every decision we make.
We are deeply invested in the communities we serve. Through our projects and giving-back initiatives, we enrich the lives of those we serve, engage others within our industry, and create a lasting impact on communities around the world. To us, success transcends the completion of projects; it is reflected in the lives we have positively impacted by our work.
Join us in creating a better world.
In 2023, Zweig Group ranked Westwood nationally at #12 and #30, respectively, on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood two national 2nd place awards for Marketing Excellence. Westwood was recently recognized as #79 in the ENR Top 500 Firms in 2023. The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.
Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
