Providence is calling an IS Support Specialist who will work remotely within our footprint states AK, OR, MT, TX, WA, or CA. The Digital Access Center Agents provide tier 1 technical and clinical support services to a network of facilities, institutes, hospitals and physicians 24x7. As they do so, they foster and nurture relationships with providers, vendors, and a variety of stakeholders. Technical and clinical support include resolving technical issues (real-time), supporting acute inbound calls and transfers, and providing research for our Telehealth clinical staff. This position is part of the Enterprise Telehealth and Patient Engagement Center team, which provides high-touch, personalized assistance to providers and stakeholders across Providence St. Joseph Health regions and provider networks.
Providence caregivers are not simply valued – they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required qualifications: Bachelor's Degree Or equivalent educ/experience
2 years of Technical support and customer service experience, preferably in a healthcare environment.
2 years of experience interacting with and engaging customers virtually over the phone.
Salary Range by location: NorCal (Napa, Sonoma)
Min: $32.58, Max: $50.83
Southern California, NorCal (Humboldt)
Alaska (Kodiak, Seward, Valdez)
Min: $29.04, Max: $45.30
WA Puget Sound
Oregon (Portland)
Alaska (Anchorage)
Min: $27.86, Max: $43.46
Oregon (Hood River, Medford, Seaside)
Min: $25.97, Max: $40.51
Eastern Washington (Richland, Spokane, Walla Walla)
Min: $24.31, Max: $38.67
Montana
Min: $22.43, Max: $34.99
Texas
Min: $21.25, Max: $33.15
Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons
About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 276098
Company: Providence Jobs
Job Category: Operations & Support
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Career Track: Business Professional
Department: 4007 SS TELE PROG ADM 2
Address: WA Seattle 800 Fifth Ave
Work Location: Swedish Bank Of America Bldg-Seattle
Pay Range: $See posting - $See posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
