COMMUNICATIONSWhat We DoThe Epic Communications team advances the company's narrative and represents Epic products and the company vision to external and internal audiences globally. We create positive relationships and engagement strategies with a wide range of audiences, including media, investors, influencers, and policymakers.What You'll DoThe IP Operations Director is responsible for managing the daily T&S operations required to support the needs of rights holders in the Epic ecosystem. You will lead a team that's responsible for creating strategies to prevent and address intellectual property infringement, managing escalations, managing enforcement actions, and working closely with internal stakeholders to curb unauthorized intellectual property use and protect the organization's rights. You will partner with Legal, investigations, product, engineering, partnerships and creator relations as you navigate global laws and compliance and push forward Epic's mission to maintain a safe platform for brands and creators.In this role, you willManage copyright and trademark takedown, escalations and serve as the escalation point for complex IP mattersPrioritize daily work according to queue volume, team risk matrix, and critical metrics, collaborating effectively with outsource partners, shifting resources as necessary to meet service level agreementsProvide recommendations for improving the organization's intellectual property policies and enforcement efforts. Monitor and report on intellectual property infringement activities, including identifying emerging trends and threatsConsult on IP and IP-adjacent policies and guidance in partnership with legalTrack metrics for measuring and predicting resource requirements with the team's processing of legal requests and follow-up correspondenceMeasure quality and accuracy of team decisions. Propose and implement process improvements to improve quality metricsExplore scaled approaches to managing IP moderation needs, including vendor and contract supportWhat we're looking for8+ years of experience in intellectual property enforcement, including experience managing enforcement programs and developing strategies to prevent intellectual property infringementDeep familiarity with the Digital Millennium Copyright ActThe ability to work through ambiguity with an emphasis on making policy-informed decisionsDemonstrated success implementing scalable solutions to complex operations challengesExperience managing and training operations or trust and safety teamsExcellent communication skills with the ability to influence technically diverse audiencesExperience working collaboratively to improve processes measurablyEPIC JOB + EPIC BENEFITS = EPIC LIFEOur intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
