The Ed Napleton Automotive Group is looking for our next Internal Service Advisor. Located at Napleton Toyota of Brookfield the Internal Service Advisor plays a crucial role in the success of both the Sales and Service departments of the dealership. This role is responsible for serving as a liaison between multiple departments to ensure vehicles are efficiently prepared to be sold and added to the inventory in a timely manner.Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.What We Offer:Pay Plans above industry standardFamily Owned and Operated- 90+ years in business!Medical, Dental, and Vision Insurance401k and additional benefitsAccrued Vacation TimeDiscounts on products, services, and vehiclesExtensive and ongoing training with specialistsJob Responsibilities:Prepare accurate Repair Orders with detailed cost, labor and repair time estimates and review with the appropriate manager.Coordinate with Service, Parts and/or third-party vendors to schedule and execute repairs and/or services.Follow the progress of vehicles through service to ensure days-to-market requirements are met.Thorough and timely communication and follow up with management.Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Exhibit a positive attitude and strong work ethic with customers and co-workers.Utilize cutting edge Fixed Operations Technology.Job Requirements:Exceptional Customer Service SkillsTech Savvy- able to learn and utilize technologyPrevious Automotive Service Advisor Experience is a plus but not required18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
