Intake Coordinator

INTAKE COORDINATOR POSITION
M.A.R.C.H. Inc. (Mediation Achieving Results for Children) is a state-wide nonprofit organization that provides free supervised visitation, mediation and legal services to eligible families in the state of Missouri. 
MARCH Inc. is seeking to fill a full-time Intake Coordinator position. Intake Coordinators gather data and verify program eligibility. Travel is not required.
Job DescriptionThe Intake Coordinator shall work directly with the courts and sometimes challenging clients, explain services to clients and professionals, and refer cases for scheduling to the internal Case Coordinator. 
Duties: Customer care and "service sales" via phone and email, scheduling mediations, data entry and case management in MyCase (a cloud-based case management system), fee collection, administrative support, collaborate with court regarding court orders, collaborate with Office of Child Support Services regarding case eligibility, e-file non-compliance reports to courts, basic office management, assist with special projects (trainings, podcast, accounting, social media, outreach), notarize documents, all other duties as assigned.  
Skills: customer service and phone skills, data entry, proficient in Word and Excel, experience in legal field/child support a plus.
Full-time salary $36,500 a year. $1,000 bonus at one year anniversary. Health insurance stipend (currently $5200 a year). One week vacation paid after six months. Annual raise determined by the Federal COLA (Cost of Living Adjustment). Paid Time Off. Paid Federal and State Holidays. 401k eligible (Up to 3% salary match). May have the ability to work remote (when needed) after 6 months. Professional development opportunities. Office hours and location: Mon-Fri. 8am-5pm. 2 S. Water St., Liberty MO 64068 (off downtown square)
Email resume to Executive Director Dawn Kuhlman at or call by May 1, 2024. Job Type: Full Time
Salary Range: $30,000 - 49,999