Insurance Customer Service Specialist

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service specialist role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!Responsibilities:Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixedAnswer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiriesValidate client insurance coverage and present policyholders with proof of insurance documentsApply appropriate changes to consumer policies based on the information providedRemain up to date on new marketing initiatives to accurately address insurance-related questions using all available toolsQualifications:High school diploma or GED equivalent neededYou must have previous customer service experience for this positionPossesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systemsExcellent active listening, interpersonal, and communication skillsBasic knowledge of insurance policy procedures and schedules is preferredAbout Company:Budzisz agency, a part of BWO Insurance, is a third-generation family-run agency that provides commercial, personal, life, and health insurance services.