Job summary
Inside Sales SpecialistResponsibilities include partnering with outside sales, internal business units, and leadershipWill drive Mazzella Companies' strategic vision of being a Brand of Choice
Job seniority: mid-to-senior level
Responsibilities
• Provide a positive customer experience• Exceed expectations by providing superior customer service• Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations• Nurture customer relationships to ensure proper support• Utilize the CRM system to maintain complete call records and valid customer/account information• Coordinate delivery times with production to achieve customer satisfaction• Collect market data to create and analyze reports resulting in gross margin management• Relate to diverse customers in an inclusive manner• Serve as a liaison with outside sales, purchasing, and operations to expedite orders and meet delivery dates• Participate in account-specific/special product project opportunities
Requirements
• A high school diploma or GED is required• Three to five years of customer service, professional account management, and/or industrial sales experience• Proven record of meeting/exceeding sales goals• Strong analytical, conceptual, and planning skills• Demonstrated mechanical aptitude• Experience utilizing a Customer Relationship Management (CRM) system for business information tracking• Experience working with a formal sales process model• Must successfully complete a criminal background check, physical, drug screen, and E-verify
Key Skills Needed
• Proven active listening, written, and verbal communication skills• Demonstrated math skills• Proven overall PC literacy (Microsoft Office)• Strong analytical, conceptual, and planning skills• Demonstrated mechanical aptitude• Experience utilizing a Customer Relationship Management (CRM) system for business information tracking• Experience working with a formal sales process model
Benefits
• Market competitive compensation• Paid time off• Affordable and comprehensive health insurance• Dental, vision, 401(k) with company match, life insurance, and disability insurance• Free virtual doctor visits with $0 copay (Teledoc)• Tuition reimbursement
