ACADIAN Total Security JOB DESCRIPTION Job Title: Inside Sales Support
Direct Supervisor: Division Manager (Sales)
Performance Appraisal Type: Support
Department: Acadian Total Security
FLSA Status: Hourly-Non Exempt
Work Schedule: Full-Time
Equipment Used: Computer, Office Phone
Job Summary: Responsible for ensuring current and potential Acadian Total Security customers receive a first-class Acadian Experience, by supporting the Sales function in Lead Creation, Customer Order Flow, Customer Support, and Customer Retention.
JOB FUNCTIONS 1 Develop meaningful relationships with clients (and potential clients) to encourage trust and loyalty with Acadian Total Security.
2 Generate New and assign Incoming sales leads to the Outside Regional Sales Team through various means such as calling existing clients, cold-calling new prospects, and driving promotional campaigns where available. Inputting and Assigning Leads into CRM for RSRs.
3 Supports Regional Sales Team in moving customer through the sales process from Lead to Sold, as well as selling to customers, as requested by management, to include DIY systems, service plans and small additions for existing clients.
4 Serves as 1 st contact for incoming calls to the ATS sales line, directing customers path for Sales or Service for the Regional Sales Team, based on factors decided by management.
5 Responsible for partnering with the Regional Sales Team to ensure customers, and potential customers are receiving timely communications while engaged with Acadian Total Security.
6 Supports the Regional Sales Team in servicing Sales Leads, creating proposals, communicating with prospective clients, and ensuring an efficient flow of jobs throughout the Sales Process and CRM.
7 Utilizes company assigned tools and CRM to document customer and sales activity to ensure effective account management and order-flow.
8 Serves as 1st contact in Customer Retention Measures – responsible for maintaining suitable customer churn measures.
This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School Diploma or GED Must be PC literate and have some familiarity with Google or Microsoft products Time Management and Organization: must be able to handle multiple projects at the same time, while completing tasks efficiently and quickly Ability to effectively communicate with both internal and external partners/customers at all levels Customer Service: Professional conversation etiquette when interacting with company representatives, clients, and customers. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to work independently with minimal supervision. Detail-oriented with analytical and problem-solving skills. INTERPERSONAL REQUIREMENTS :
Maintain social, ethical and organizational norms. Achieve accomplishment of all task details, no matter how small. Maintain good personal motivation; develop a sense of ownership of job tasks and results. Must have a sense of urgency for all work performed. Ability to work under the pressure of meeting strict deadlines. Excellent interpersonal and communication skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical activities and the amount of time spent performing each while on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Stand
X
Walk
X
Sit
X
Talk or hear
X
Use hands to finger, handle or feel
X
Climb or balance
X
Stoop, kneel, crouch or crawl
X
Reach with hands and arms
X
Taste or smell
X
Weight lifting requirements and the amount of time spent lifting on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds
X
