By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary
The Inpatient Scheduler is responsible for scheduling therapy and related activities for inpatients utilizing guidelines and direction from inpatient managers. The Scheduler also arranges and schedules shared services with the ordered departments at Northwestern Memorial Hospital and coordinate and schedules dialysis schedules.
The Inpatient Scheduler will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Inpatient Scheduler will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job Description The Inpatient Scheduler will:
Prepare therapist work schedules, working with Managers to ensure staffing levels meet the volume of patient admissions and seeking coverage from in-house float and Flex staff when necessary.
Coordinate inpatient admission evaluations.
Schedule patient therapy sessions, ensuring sessions run at scheduled times according to floor specifications and modifying as necessary based on requests from clinicians.
Reschedule patient sessions upon cancellations and other interruptions.
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Reporting Relationships
Reports directly to the Associate Director, Flex, Interpreter Services, and Inpatient Scheduling
Knowledge, Skills & Abilities Required
High School diploma. Associates Degree or Certificate in a Medical Administration Program or comparable program preferred.
Minimum 1 year of experience in a health care field with knowledge of hospital systems.
Proficiency in Microsoft applications: intermediate level skills in the use of Outlook and Word and basic level skills in Excel.
Proficient keyboarding skills. Strong understanding of data entry and ability to learn hospital information systems.
Strong customer service skills/experience. Ability to interact with respect to all customers, whether internal or external.
Effective verbal and written communication skills that convey a caring and competent professional attitude.
Strong organizational skills necessary to efficiently prioritize and complete a variety of tasks.
Ability to collaborate effectively in a team environment to maximize quality and efficiency of operations.
Ability to set priorities; flexibility to meet changing patient and system needs.
Ability to handle difficult individuals or situations in a professional and compassionate manner.
Working Conditions
Normal office environment with little or no exposure to dust or extreme temperature.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
