At Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are:
Teamwork . We work selflessly to enrich the lives of our clients and our community.
Passion . We relentlessly pursue our full potential.
Integrity . We act in the best interest of others.
Summary of Position
We seek a motivated, self-starting, passionate team player to join our firm in the role of Technology Support Analyst. The Technology Support Analyst will work in close collaboration with all members of the Technology Team which has responsibility for technology strategy and execution, business intelligence, end user support, and technology training. This is a unique opportunity to be a part of a growing organization and department with the ability to define and build a career at Sequoia. The Technology Support Analyst will report to the Business Intelligence Specialist.
Key Responsibilities
Provide end-user support to Sequoia employees
Manage, escalate & resolve technology cases submitted by users
Serves as a Salesforce Administrator and maintains appropriate training and certifications
Interface with consultants, developers, or other employees to research and resolve cases and/or route to subject matter experts for resolution
Interface with Managed Services Provider to resolve cases and maintain documentation
Identify improvements to procedures where applicable
Execute new employee setup and termination procedures, including coordination with HR, permission assignment, self-study/training support, and related documentation
Performs routine assignments using existing procedures autonomously
Technology Steering Committee support
Tier 1 project management - as needed, coordinate execution of TSC action items with consultants or other departments
Assist implementation and procedures, including consideration of existing infrastructure
Support in technology roadmap development
Supports many facets of Technology training, including creation and maintenance of myTrailhead content within Salesforce
Conduct periodic review of technology training content to identify required changes/updates or establishment of new training content in coordination with other internal team members
Support and coordinate appropriate tech training
Help support Technology Chatter Group
Periodic quick tips - Chatter Group posts, email, staff meeting
As needed virtual training coordination
Support various IT department projects as required, including data integrations, new software implementations, or training/documentation initiatives
Requirements
Required Skills/Experience 7 years of IT end user support experience Research and issue resolution
Experience with Cisco (routers, switches, wide-area networks)
Experience with Microsoft 365 Administrator Suite and Microsoft Azure. Appropriate certifications in IT field
Microsoft certified
Experience with current technology systems and best management practices in the area of cybersecurity
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Preferred Skills/Experience Bachelor's degree (Technology preferred)
IT related certifications
Prior experience managing projects as primary project manager
Salesforce Administrator certification
Advanced Excel skills (VLOOKUP, pivot tables, etc)
Competencies Strong organizational and communication skills
Ability to work within a fast paced team environment (collaboration)
Ability to think critically
Independent problem solving (Accountable)
Ability to pivot
Ability to identify & prioritize critical tasks
