Infrastructure Analyst

HCTec Partners is looking for an IT Infrastructure Analyst to join our fast-growing and dynamic team in our Waukesha, Wisconsin and/or Winston-Salem, NC locations. This position is responsible for the installation, configuration, maintenance, and support of an organization's computer systems, mobile device management, networks (LAN/WAN), and servers. Collaborate with or escalate issues to vendors and subject matter experts as needed. Monitors systems to ensure configurations, performance, resources, and security of the systems meet user needs. Maintains and supports computer hardware and software, and diagnoses issues when necessary. Ensures security measures are effective, including backup and disaster recovery. The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Responsibilities and Duties • Assists with designing, implementing, and maintaining minimally complex system infrastructures, as well as implementing, testing, and supporting hardware and software systems. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Assists with the build and implementation of the security posture for a variety of information systems and modules including protecting the software from outside intrusion, ensuring the infrastructure is sound, and developing and managing appropriate user access accounts. Monitors the system for hacking incidents that may lead to altering or destruction of data or clinical systems and ensures use of systems only by authorized users. Provides direction and guidance to local and remote users and team members. May manage, monitor, and audit security master files.
• Responsible for construction, technical support, and maintenance of existing or planned information system integration with a focus on efficiency, standards, and cost effectiveness. Analyzes client systems and infrastructure to ensure compatibility and adherence to system connectivity and interface specifications.
• Responsible for the local area network (LAN), including performance, maintenance, security, and upgrade. May work with vendors and oversee installation of new hardware or software. Follows applicable policies, procedures, and standards.
• Compliant with storage management practices including development of storage allocation, backup/archival procedure, and monitoring storage use and resources. Detects, documents, and quickly resolves system outages or problems during system operation, including collecting/interpreting diagnostic data and follows solution documentation for recovery of the system. Evaluates system issue and coordinates with appropriate IT staff member or vendor when unable to resolve.
• Assists with implementation, operation, and support of the organization's enterprise-wide desktop services across various locations. Desktop level duties include management and coordination of equipment refreshes, level III Break/Fix issue resolution and problem response/management for the following technologies: Desktops, Zero-Clients, laptops, Tablets, Printers, Smartphones and all newly introduced workstation dependent technologies. Engineering duties include maintenance and advancement of desktop management services, including remote control utilities, software distribution, asset management, virus protection services, and maintenance of a standards-based desktop hardware architecture and application portfolio. May also address user tickets and assist users with installing applications.
• Responsible for installing, operating, testing, and troubleshooting audio and video equipment such as microphones, video screens, projectors, recording equipment, etc. throughout the organization. Maintains, cleans, stores, and inventories equipment. May require travel to different locations to assist with initial equipment set up and/or for meetings, presentations, events, etc.
• Navigates technical issues such as installation support, troubleshooting assistance, coordinating with vendors, and resolving any stakeholder issues with the organization's telehealth devices. Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applications/Systems/Products Supported:
Office 365:
• One Drive
o Troubleshooting Access Issues
o Troubleshooting Sync Issues
o Granting access to approved users after HR Approval
• Teams
o Troubleshooting and Managing Teams Polices
o Help troubleshoot issues within Teams when called upon by Tier 2 Services
o Keep the organization up to date with feature and security changes in Teams
• Exchange
o New Email Account Creation
o Account removal and deactivation
o Creating shared mailboxes
o Managing Mail Flow Rules
• SharePoint
o Site Creation
? When new sites are requested
o Troubleshoot Site Access and Manager Roles as needed
o Shared Folder Creation
• Intune
o Create, Manage, and review Intune Device Policies
o Troubleshoot issues pertaining to Intune Mobile Device Management
• On-Prem Exchange management for managing O365 workloads
o Troubleshooting around email connector issues
• Azure MFA
o Troubleshooting Application Connections to Azure MFA
o Create, Review, and Manage conditional access rules
• Power Automate helps around existing flows
o Help with editing current flows that have been created
• Defender for O365
o Validate SPAM and other compliance reports
o Make sure no errors or risky
Sys Admin Support:
• SCCM Administration
o Application Deployment (this could be offloaded to Endpoint Manager)
o Patch Management for On-Prem Servers
o Patch Management for Endpoint PCs ( this could be offloaded to Endpoint Manager)
• Windows Server Patch management (Monthly Patch Cycle)
o Keep up to date on monthly patches on the servers assigned to you.
• ADFS management
o Troubleshooting Existing SAML Connections
o Create new SSO connections within ADFS
o Troubleshoot authentication issues. Datacenter Workloads:
• Nutanix Support
o Patch Management
? Work with IT Leadership to schedule updates and security vulnerabilities.
o Monitoring the Nutanix environment for anomalies and investigation of errors.
• VMWARE vCenter Support
o Patch Management
? Work with IT Leadership to schedule updates and security vulnerabilities.
o Monitor for Errors in vCenter
o Create Virtual Machines as needed for projects
• Horizon View VDI 8.0 Support MGMT
o Patch Management
? Work with IT Leadership to schedule updates and security vulnerabilities.
? Change Management
? Monitor Daily Usage and validate the capacity of Horizon
• Make recommendations to IT leadership on how to utilize Horizon
more efficiently.
Citrix:
• Citrix ADCs
o Support for Patches keeping them up to date and in good standing.
o Troubleshoot existing connections through the load balancers
o Create new connections through the load balancers.
Cohesity:
• Monitor Daily Backups • Validate backups completed successfully
• Work with on-site/vendor support for errors as needed.
Aruba:
• Aruba Switch
• Validate compatibility of patches with existing hardware
• Schedule patch windows with on-premises IT personnel for safe change management
• Aruba Wireless
• Monitor system for errors or access point failures
• Validate compatibility of patches within current wireless eco-system
• Schedule patch windows with on-premise IT personnel for safe change management. Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Education:
Associate degree preferred.
Certifications, Licenses, Registrations:
Current, valid driver's license issued in the state of legal residence required.
Previous Experience Requirements:
- Previous experience with supporting and managing IT infrastructure required.
- Combination of two years of education and experience in position field required. Skills/Knowledge Requirements:
Language Skills – Ability to read, write, speak, and understand the English language required. Knowledge:
- Microsoft: MS O365; MS InTune; Active Directory; MS Server; MS SQL; SQL Server, MS Teams, SharePoint preferred.
- Backup Systems and Network/Cloud Storage preferred.
- LAN/WAN, Wireless Network, and VPN Management Tools preferred.
- Network topology, Ethernet, Wireless Networking and T1/PRI circuits preferred.
- Antivirus Administration preferred.
- VMWare Virtual Desktops and Server preferred. Other Certifications/Requirements:
Your own personal smart phone required (Client mobile apps may be necessary to perform the functions of this position.)