Information Technology Manager

Under general direction of the Assistant Chief Information Officer of DIR in the Office of Information Services (OIS), the Information Technology Manager I (ITM I) performs managing, coordination, technical project delivery, reporting and support over the full range of activities involving DIR's Cal/OSHA project. The section includes the Project Management, Technical Delivery and Reporting activities.


This posting may be used to fill future vacancies in accordance with 2 CCR §249.3
To be considered for this Information Technology Manager I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is located in Oakland.


The Information Technology Manager I will be expected to work in a high-rise office building in downtown Oakland, and optionally hybrid telework with at least two days in the office required. Office is within walking distance of public transportation. Requires some occasional traveling and in some cases overnight traveling to DIR offices within the California State.


The Oakland office of OIS is located in a pleasant office environment, with proximity to shopping areas and restaurants. It is a close walking distance from the 12th Street BART station, and a BART voucher is part of the benefits package. There is a secure bicycle parking area in the building garage. On Fridays, there is a farmers' market within walking distance.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY MANAGER I Additional Documents
Job Application Package Checklist Duty Statement Position Details
Job Code #: JC-431579
Position #(s): ********
Working Title: Cal/OSHA Project Manager Classification: INFORMATION TECHNOLOGY MANAGER I $8,849.00 - $11,857.00
# of Positions: 1
Work Location: Alameda County
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information
The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.
Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at Applications must be received electronically by 11:59 p.m. on or before the above final filing date.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678.
Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678.
Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Department Website:
Special Requirements
The SOQ is to elicit information regarding each candidate's interest and experience in relation to this position.


The completed SOQ should not be more than two (2) pages, using Arial, 12-point font size and be organized and numbered as reflected below. Resumes, letters, and other materials will not be considered as responses to the SOQ.


Please describe your experience in the following:


1. Describe your experience leading Salesforce implementation projects, including your role in overseeing customization,integration, and user adoption strategies.


2. How do you ensure data integrity and security within Salesforce, particularly when managing sensitive customer informationand compliance requirements?


3. How do you approach training and support for Salesforce users across various departments, ensuring maximum utilizationand effectiveness of the platform?


4. In your experience, how have you managed and resolved challenges related to scalability, performance optimization, and customization complexity within Salesforce implementations?
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/31/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages You may submit your application and any applicable or required documents to:

Department of Industrial Relations
Attn: Certifications Unit
2180 Harvard Street Suite 160
Sacramento, CA 95815
Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at:

Department of Industrial Relations
2180 Harvard Street Suite 160
Sacramento, CA 95815
08:00 AM - 04:00 PM
Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Please see the Special requirements section of the posting for instructions on the Statement of Qualifications.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Possess expert knowledge of installations, upgrades, and configurations of software on Salesforce and DIR Data Lake on GCP, including best practices for system design, implementation, and maintenance. Understand software licensing requirements and procurement processes to ensure compliance with vendor terms and conditions. Demonstrate an in-depth understanding of Salesforce and cloud computing, including technical architecture, data security, and performance optimization. Have expertise in software applications such as Jira, MS word processing, spreadsheet, graphics, and reporting tools, to support business operations and productivity. Keep up to date with emerging trends and best practices in the technology and communications industries and evaluate their potential impact on the organization's IT strategy and implementation. Possess knowledge of relevant federal and state laws, rules, and regulations, as well as town policies and procedures, related to IT procurement, data privacy, security, and ethics, and ensure compliance with them. Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: Human Resources Contact:
Certification Unit


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Diversity and Inclusion Office

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.
Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.
If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.
Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at .
Please let us know how you heard about our position by taking this brief survey: DIR-Recruitment-Survey
DIR Mission and Core Values
Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.
Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.
Service - We are committed to responsibly serving the public and value their trust.
Respect - We treat others with dignity, courtesy and consideration.
Quality - We take pride in providing the public with accurate and timely services.
Transparency - We conduct ourselves with openness and accountability in all aspects of our work.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.