Join our TeamAbout this opportunity:Location - Eastern/Central Timezone (Eastern preferred)Ericsson invites you to join our team as a Service Delivery Line Manager. This dynamic role is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play an essential role in aligning with and understanding our overarching Service Delivery Processes, Models, Tools, and Strategies. Safety is paramount in our operations, with all work being carried out within Occupational Health and Safety requirements. This opportunity requires the management of both our internal workforce and our ARPs/ASPs. Acting in accordance with the respected Ericsson Leadership Framework, the successful candidate will promote the organization's corporate values, ethics, and culture, driving optimum performance.What you will do:Implement Performance Management for the correct understanding and adherence to processes, methods, and tools.Conduct Resource and Competence Management to ensure cost-effective allocation of quality resources.Oversee unit finance to guarantee a secured budget for the unit.Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.Collaborate with and support service sales to back our delivery.Apply the Service Delivery Strategy, translating strategic plans to the unit level.The skills you bring:Competency Management, SRM Process, Merlin and data analytics.Capacity Planning, SRM Process, forecasting tools and data analytics.Strategic Planning.Sales process.Financial structures for Service Delivery.Work Level Agreement (WLA) and Service Level Agreement (SLA).Financial Acumen.Customer Insights.Employee Performance Management.Market insights.Ericsson Business Processes Knowledge.Compensation and Benefits at EricssonAt Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.Your PayThe salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience• Washington, New York, and New Jersey: $159,000 - $238,400• California: $159,000 - $260,500• All other US locations: $147,200 - $220,800Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your HealthEricsson offers excellent health benefits including the choice of 3 medical plan options, 2 of which are PPO plans requiring employee contributions to the cost of premiums, and a High Deductible Health Plan (HDHP) with no premiums for employees and dependents. In addition, Ericsson offers free dental coverage, employee paid vision coverage, and other company paid physical wellness programs.Your Financial SecurityWe invest in both your short and long-term financial wellbeing. Ericsson's 401(k) plan offers an automatic 3% company contribution and up to a 4% company match, leading to a maximum company contribution of 7% annually. Employees will also receive company paid basic life and accidental death and dismemberment coverage and paid company short-term and long-term disability benefits. Employees also have the option to participate in Ericsson's Stock Purchase Plan.Your TimeYour work-life balance is important to us. New employees are provided up to 40 days of paid time off per year, including 15 days of accrued annual vacation, 3 personal days, 11 paid holidays, 10 sick days, and 1 volunteer day. Please note paid time off is pro-rated based on the employee's start date. Those with additional vacation time at the end of the year may sell one week of vacation, equal to a week of pay. Furthermore, Ericsson provides up to 16 weeks of maternity/medical leave, 6 weeks of paternity or adoption leave at 100% of pay, and medical leave at 100% or 66 2/3% of pay, based on length of service.Additional BenefitsEricsson offers many other company-paid benefits such as financial wellness programs, educational assistance, adoption assistance, matching gifts, and recognition programs.Applications must be received by May 3, 2024?Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.?Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.If you need assistance or to request an accommodation due to a disability, please contact Ericsson at ******: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.Primary country and city:United States (US)||PlanoJob details:Service Delivery Line Manager
