Inbound Routing Shipment Specialist

Inbound Routing Shipment Specialist Location Parkville, MO : eShipping is adding an Inbound Routing Shipment Specialist to our team in Kansas City! You may be an ideal candidate if you: Enjoy working as a member of a high-functioning team. Have the ability to multitask in a fast-paced environment. Possess the flexible mindset and adaptability needed to perform a variety of tasks from day to day. Come in with an open mind; be trainable and willing to learn. Enjoy problem solving and breaking down complex issues to find a solution. Have a customer-focused attitude and drive to provide best-in-class service. Leverage strong communication skills, both verbally and in writing. Are detail-oriented and accurate. Possess an interest in learning the Logistics industry. Have experience with Outlook and Excel and feel confident in your ability to learn and navigate multiple computer systems. What we offer: Hybrid work schedule following initial training. Work from home two days per week! A foot in the door! Learn the Logistics industry and seize opportunities for advancement. We love promoting from within! Convenient schedule; M-F 8:00am-4:30pm. Competitive pay and eligibility for health benefits, PTO, and paid holidays from day one. Unmatched company culture. We work as a team and care deeply about the work we do. eShipping is not a place for slackers. About eShipping Founded in 2004, eShipping is an asset-light, technology-enabled third-party logistics company headquartered in Kansas City, Missouri. We provide comprehensive managed transportation and logistics solutions across our clients' entire distribution chains, with a focus on small and medium-sized enterprises. Our core services include domestic and international transportation management across LTL, TL, Parcel, third-party Warehousing and Distribution, and TMS technology. Our primary focus is people development. eShipping is made up of quality people, striving to maximize our unique potential for the benefit of ourselves, our families, our colleagues, and our communities. We operate under the philosophy that the more we drive our hearts towards a bigger purpose beyond ourselves and our business, the better we will serve all with whom we come in contact. We believe in creating a life lived well and are inspired by the notion that how you get there matters.
Position Summary The Inbound Routing Shipment Specialist is responsible for routing and tracking freight from point of entry into the system, through delivery. Responsibilities for this position include receiving inbound calls from customers and/or their suppliers, and inputting their information into the eShipping Transportation Management System to build a shipment and provide customers with a Bill of Lading. Inbound calls, emails, and online requests for shipment quotes, status updates, and shipment tracking information must be given with exceptional customer service. Additional responsibilities include finding missing tracking numbers, diagnosing missed pickups, and arranging for rescheduling as needed. The team is also responsible for monthly reporting, shipment history, analysis, and problem solving under tight deadlines. This group interacts with our Solutions, Account Management, Finance, and Executive teams regularly, and serves a critical role in the seamless and timely delivery of the suite of transportation management services provided by eShipping.
Essential Duties and Responsibilities Duties include but are not limited to the following: Field inbound calls, emails, and online shipment requests Build customer's shipment in eShipping's Transportation Management System Provide vendors with a Bill of Lading generated from our TMS Provide customers with shipment quotes and status updates Determine timely and cost effective transit routes Diagnose missed pickups and reschedule as needed Find opportunities for additional margin on shipments Provide updates and information to vendors and customers concerning shipments Other administrative duties as required Required Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to work independently while balancing appropriate collaboration with leadership oversight. Efficient and courteous customer service and client management Strong communication and customer service skills "Sense of urgency" and strong initiative Proficiency with Microsoft Office and basic technical skills Ability to multi-task effectively in a fast-paced team environment Minimum Education and Experience High school diploma or equivalent Industry experience helpful but not required Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings. Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations. Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice. eShipping LLC is an equal opportunity employer. Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
Will you now or in the future require sponsorship for employment visa status? What is your preferred email address for communication? What is your desired hourly rate of pay? Ability to Commute:
Parkville, MO 64152 (Required) Work Location: In person