Posted on February 22, 2022 by Samuel Young
Square 9 Softworks
New Haven, CT 06510
Square 9 Softworks (www.square-9.com ) is the manufacturer of GlobalSearch, GlobalCapture, GlobalAction and GlobalForms, award winning Enterprise Content Management (ECM) and Business Process Management (BPM) software solutions that help businesses manage their important paper and electronic document processes. Square 9 is looking to hire an Implementation Specialist I to augment the growth of our Professional Services team. The Implementation Specialist I position is an entry level position for technically minded individuals that enjoy software delivery, database platforms and business process improvement. As an Implementation Specialist I, you will be tasked by a Project Manager to deliver on key project milestones for end user customers implementing our Enterprise Content Management software solution. Primary responsibilities include:
Participation in discovery sessions led by the Project Manager to verify customer needs
Installation of the software on a Microsoft Windows IIS enabled server environment
Interfacing the solution database with Microsoft SQL Server 2012+
Customization of the software per the scope of work using built-in GUI's
Configuration of document capture processes that interface with desktop scanners, multi-function printers and POP/IMAP email servers including Exchange
Collaboration with project stakeholders and the provision of regular project updates using ActiveCollab project management solution
Assistance with documentation on the as built system specifications
Shadowing of Senior Implementation Specialists to develop competencies throughout the product portfolio and with ancillary technologies
Occasional regional, national and international travel is possible. Typically maximum travel required is 25-50%.
Ideal Personal Qualities:
Self-starter with high initiative
Technically literate with the ability to quickly learn new software solutions and relate their usage and benefit to clients
Outgoing personality and the ability to build and expand relationships with customer contacts
Confidence when presenting publicly
Highly organized
Excellent written and verbal communication skills
Business maturity with a "Can-do" attitude
Basic understanding of common horizontal business applications including Accounts Payable, Accounts Receivable and Human Resources
Ideal Technical Qualities:
Bachelors Degree in IT, Information Systems, Computer Science or other related technical field
Working knowledge of Windows Server infrastructure and Windows networking
Working knowledge of Windows platform infrastructure (Web Services, ASP.Net, IIS, Message Queuing, Active Directory, Windows Workflow Foundation, Windows Presentation Foundation)
Knowledge of Windows desktop environments and basic troubleshooting including network connectivity and domain authentication
Familiarity with databases, specifically Microsoft SQL Server
SQL scripting experience is a plus
Experience with the Microsoft Office Suite and Sharepoint Ecosystem
Experience with Google Docs platform
Experience with Enterprise Content Management (ECM) or Enterprise Document Management (EDM) solutions
Experience with ActiveCollab project management solution
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Square 9 Softworks
127 Church Street
New Haven, CT 06510
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