National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld's Best Places to Work survey for twenty consecutive years and we are looking for qualified individuals to join our Team.
Summary: In the position, you will be responsible for implementing iVUE Connect – Service for existing member/customers. Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions/usage of the Service product via telephone, e-mail, remote, or on-site. Preference will be given to those with Connect – Service knowledge and a member/customer service background.
Essential Duties: Assist and perform in coordinating basic software implementation project plans. Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan. Assist and provide application support throughout the project lifecycle. Prepare Change Requests (CRs) and follow up through resolution. Perform after hours call support as assigned. Commitment to NISC's Statement of Shared Values. Other duties as assigned. Knowledge, Skills & Abilities Preferred: Basic level knowledge of business-related software applications and services. Basic level knowledge of the Utility or Broadband industries. Basic level knowledge of Project Management processes and theory. Basic verbal and written communication skills. Basic level presentation and training skills. Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers. Basic research and problem-solving skills with a strong attention to detail. Basic level ability to organize and prioritize. Basic level ability to set and manage internal and external Member/Customer expectations. Ability to analyze data and draw meaningful business conclusions relevant to Project Management. Basic level ability to demonstrate initiative and accountability. Basic level ability to multitask and time manage. Moderate level ability to demonstrate professionalism. Basic level ability to troubleshoot. Basic level understanding of change management best practices. Basic level knowledge of Utility/Broadband software and software integrations. Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position. NISC's Shared Values & Competencies: Integrity – We are committed to doing the right thing – always. Relationships – We are committed to building and preserving lasting relationships. Innovation – We promote the spirit of creativity and champion new ideas. Teamwork – We exemplify the cooperative spirit by working together. Empowerment – We believe individuals have the power to make a difference. Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. Education Preferred: Bachelor's Degree in a business-related field or equivalent experience.
Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
